I love all the technicians that have been to my home. and if you've had these guys to your home, but you still have a pest problem, before you write a negative review consider this. These guys can only do so much. They are not God, nor are they your butler. Sometimes you have a job to do as well. Like cleaning. calling them when you see a bug. (they are great, but can't read your thoughts) consider the area you live in. Or do you have a lot of particle board furniture? That is what most bugs are after btw. Thanks Truly Nolen!