The 5 .Star Rating is for Edward, who represents Worldwide Pest Control. His care compassion for His clients speaks volumes. All your staff should have some amount of "I Care".
Your Appointment staff sucks...I have been a client for over 15 yrs, and only have treatments done on Tuesdays or Wednesdays, Edward knows this, yet when your system doesn't reccognize the notes. If not for Edward...I would consider looking at options.