Hello Kris, thank you for taking the time to share your experience. We apologize for the confusion regarding the recent service reminder you received. The appointment scheduled for January 8th was for a final visit to collect any equipment remaining on your property, which is a standard part of our service cancellation process. We’re very sorry to hear about your difficulty reaching us, as we strive to maintain clear communication through our call center, as well as appointment reminder notifications sent through text and email. We will be looking into the reasons for why this happened and will ensure these miscommunications do not occur in the future. Please do not hesitate to reach us if you have any more questions or concerns at 855-489-3640.