I called Safeguard to ask for prices for pest control that I needed. The person I spoke to was very helpful. It didn't even take an hour before Mr. Gallegos contacted me, came to check out the problem and gave me and emailed me a price for the services. I had postpone the first appointment for medical reasons and he reschedule for a Saturday afternoon. I was called when the exterminator would be arriving. Exterminator was there on time and took care of the problem. So far there has not been a re-infestation. I have 3 months warranty so I will check at the 3 month mark.