We received a system generated phone message that did not complete. We tried numberous times to reach the local office to find out what the message was, with no success. I then called the 800 number, told them I could not reach the local office. The main office representative could not get through either, but I was told we were scheduled for Monday afternoon between 3 and 5:15. The person was so late we thought he wasn't coming as we did not receive any call indicating a late arrival. Whether the treatment was satisfactory, only time will tell.