I have a family of raccoons that I have been feeding for over 25 years many generations along with deer,turkeys,birds,and other critters.One day I noticed one of the raccoons was sick,It broke my heart to see this and did;nt know what to do so I called Francis animal control.Shawn came out 1 hour latter to pick up the raccoon.He is a great guy and I will always keep is phone number handy everyone should have his phone number.and will always recommend this great company.