I'm a customer of B&B for 25 years, which is older than the age of the service man that came. I wanted him to start outside first because my phone showed that rain was coming in a half hour. Sure enough, after signing all the paperwork and doing the inside inspection, rain came and he couldn't do the outside. I felt that I knew more about inside termite inspection than he did. He didn't have a flashlight (I gave him mine) or a screwdriver to open the hatchs behind the bathtubs. His going outside to his truck several times made the so-called protective booties all wet, so he wet all my floors. As a 25 year customer, I deserve better service.