My case was closed to to lack of evidence when Truly Nolan failed to touch base, despite me begging them to and even sending copies of the email where I'd been told my case was dated and would close if Truly Nolan didn't diagnose us. I believe it closed around the end of October to the beginning of November and by that time I'd offered to take a picture of the problem myself, but was told it had to come from a "Licensed Exterminator."
Afterwards it took me a while to summon up the courage to try to get a second opinion.
I had people telling me that I needed to call around to find someone who would give an unbiased opinion of what was happening at our house.
Questioning my sanity at that time, I'd started putting Vaseline around the bed at night and collecting specimens every morning as they got trapped in the Vaseline trying to get to us.
When i summoned the courage to make the calls, i refused to tell the people who inspected my home what kind of bugs we were dealing with or even if we had any bugs at all, because I wanted an unbiased diagnosis. Both times I explained what I'd already been through with both Truly Nolan and Mule Mountain pest, from the initial misdiagnosis from Truly Nolan to Mule Mountain blowing us off, to a second person from Truly Nolan failing to touch base in a timely fashion resulting in our case being closed.
The Exterminators shook their heads as I explained this.
They tore my bed apart, investigating the whole house, and instead of saying we had No Bedbugs, they said, I'm not seeing any Bedbugs but I am seeing a lot of fleas. They even took some of my many bags of specimens to look at under a microscope and came back with fleas because I'd caught several larvae which helped in diagnosing them.
You can't imagine what a relief it was to learn I wasn't crazy after all, since both Truly Nolan and Mule Mountain Pest Control left me thinking I was.
All I wanted was a diagnosis from either company but I guess that was too much to ask.