Truly Nolen Pest & Termite Control

My case was closed to to lack of evidence when Truly Nolan failed to touch base, despite me begging them to and even sending copies of the email where I'd been told my case was dated and would close if Truly Nolan didn't diagnose us. I believe it closed around the end of October to the beginning of November and by that time I'd offered to take a picture of the problem myself, but was told it had to come from a "Licensed Exterminator."
Afterwards it took me a while to summon up the courage to try to get a second opinion.
I had people telling me that I needed to call around to find someone who would give an unbiased opinion of what was happening at our house.
Questioning my sanity at that time, I'd started putting Vaseline around the bed at night and collecting specimens every morning as they got trapped in the Vaseline trying to get to us.
When i summoned the courage to make the calls, i refused to tell the people who inspected my home what kind of bugs we were dealing with or even if we had any bugs at all, because I wanted an unbiased diagnosis. Both times I explained what I'd already been through with both Truly Nolan and Mule Mountain pest, from the initial misdiagnosis from Truly Nolan to Mule Mountain blowing us off, to a second person from Truly Nolan failing to touch base in a timely fashion resulting in our case being closed.
The Exterminators shook their heads as I explained this.
They tore my bed apart, investigating the whole house, and instead of saying we had No Bedbugs, they said, I'm not seeing any Bedbugs but I am seeing a lot of fleas. They even took some of my many bags of specimens to look at under a microscope and came back with fleas because I'd caught several larvae which helped in diagnosing them.
You can't imagine what a relief it was to learn I wasn't crazy after all, since both Truly Nolan and Mule Mountain Pest Control left me thinking I was.
All I wanted was a diagnosis from either company but I guess that was too much to ask.

On my first review, i gave our Pest Professional (Jon Strickland) a 5-star rating and Service was given a 4 star because this was the first time we received the service, and I withheld a star until I saw results of the service. We see results.
We have only seen dead pests over the past month. We are feeling much better about the high quality service that Jon and Truly Nolen provide.
Thank You.

Tim Peoples came out to our school, American Leadership Academy, and got rid of our pest problems swiftly and safely. Whenever we have troubles we know to call him. He is reliable, truthful, and he has all good intensions for our school. Tim Peoples is an excellent worker while being dependable and honest. We are grateful for his work ethics, when we need him he is there.

Jonathan is very professional and knowledgeable and courteous. He makes suggestions and he is very efficient. I recommend Truly Nolan to all my family and friends.

thank you.

The young gentleman was most helpful to the excellent extent of closing and locking the doors to our three sheds.

Once again, our service was done timely and professionally. Our tech, Shea Callahan is top notch.

Always very pleased with Truly Nolen's service!!

Once again, we had another great service visit. Jonathan is always professional, personable and meticulous. We really appreciate being well cared for.

Excellent service.

Yes, I am very happy with Truly Nolen. Since Chris began coming out and spraying everywhere, there are no bugs, no mice, no problems!!! Thanks Guys!!

Brandon came, we talked, he explained the billing during the pandemic, he did his job and left. Calm, polite, friendly, professional. We enjoy having him as our tech.

Braden excellent.

As usual, tech was on time, finished quickly and was masked and maintained "social distance" at all times. Outstanding in all respects.

I had a great experience.

Always an informative and great experience when Rodney conducts our Bi-Monthly service. All COVID-19 safety measures were practiced by Rodney and thank goodness your business is consider essential. It always gives me a peace of mind that our home is treated on a regular basis and especially by Rodney. Thank You.

Braden was awesome!! He walked my property with me and made sure he created the barrier I needed! He also let me know when he was finished.

I’m always happy with my service. They do exactly what I ask.

Very happy with my service excellent service man.

Ryan arrived promptly, and did a thorough job of spraying the exterior of our home. He is professional and friendly. We look forward to his visits.

Very happy with my service!

None.

The gentlemen from Truly Nolen as far as I can tell do a good job keeping us bug free. Thank you. Rosemarie Decker.

You guys do great rite. I am very happy with my tech Rodney.

Very satisfied with Braden’s cheerful and professional service. He is prompt, thorough, friendly and efficient. Sets a high bar for other employees of Truly Nolan to follow.

Ryan does an excellent job!!!

Truly Nolen has a great employee in Rodney Pumphrey. He performs a thorough
great job in checking every place is sprayed well. He is courteous and loves people. He always begins his task by asking if there is any other need or problems that he can take care of while here. We are very pleased with Rodney’s professionalism, he is committed and enjoys what he does in making customers happy and representing Truly Nolen so well.

Service was fine.

Good service, on time.

Our tech always does a great job, very professional. Ryan Ortiz. A pleasure having him as our service tech.

Chris has always been so responsive whenever we have had ant problems or whatever.
Enjoy having him as our "bug" guy! JoAnn and John.

Always great service & Braden is very professional.

Great service. Always happy with Chris' work.

Rodney is an excellent worker. He takes care of all my pest control problems. He is efficient and professional. I couldn’t be happier.

First time users here and we are very pleased so far. Jonathan was very courteous and friendly and answered all our questions with thoughtfulness and consideration. Since we just had the treatment yesterday, we will wait until more time has passed for that 5th star. We were also pleased with interaction on the phone with Vickie in the office. She was fun to talk to and promoted her team, which I appreciate and I'm sure Jonathan does as well.

very pleased.

Fantastic service and a great staff.

We love Brayden!
He is always the friendliest. I appreciate this - everytime we try to figure out our schedules.

Chris is great!

Good job, no problems!