On Wednesday December 13, 2023, my wife and I met Matt and Forrest, both of whom are technicians employed with Eden Advanced Pest Technologies.
We are happy that we met these two because we were totally confused about what was going on with pest treatment in our apartment in Cheney WA. When Forrest first announced himself, he was very cordial and listened as I explained our concerns. We were apprehensive because we did not have a clear explanation of what to expect and what protections we had as tenants in this procedure. Forrest was informative and assured me that he would talk to his supervisor. Approximately 10 minutes later Matt came to our apartment and began to explain that he is the service manager. He further explained that he understood our concerns based on Forrest"s briefing him about our conversation. He further reassured us that he thought everything would be OK. I informed him that I understood that he was a professional, but we had other information that gave us concern about the safety of our property. We asked him to guarantee no damage to our property or allow us time to find suitable storage while the procedure was completed. Matt said that he was going to look at things and would contact us in short order. Shortly, Matt returned with a great solution to our concerns. He made us comfortable with their presence and activities.
I want to say that this service team is very good. We knew what to expect and were reassured that we were dealing with professionals. Thank you to Eden Advanced Pest Technologies.