Pat & Ron B.
Topsfield, MA
Your service of our property seemed fine, however when I called to ask a question I got a virtual assistant and not a live person, so I wasn't able to get my question answered. As long as I have to deal with a virtual assistant I will not do business with you going forward. This just tells me that customer service is not a priority it's just a convenient way for you to take care of service.
Business Owner's Reply · 2 months ago (Oct 15)
Pat & Ron,
Thank you for sharing your feedback with us — I’m truly sorry for the frustration you experienced when trying to reach us. Your time and comfort are very important to us, and I completely understand how disappointing it can be to expect a live person and instead reach an automated system.
We use AI technology to help ensure that calls and messages are answered quickly, even outside of our regular business hours. That said, our goal is never to replace personal service, but to make sure your requests are directed efficiently to the right team member for a faster resolution. Clearly, that didn’t happen smoothly in your case, and I sincerely apologize for the inconvenience.
We truly value your business and would appreciate the chance to make this right. If you’d like, I can have one of our customer care representatives reach out directly to answer your questions and ensure everything is taken care of to your satisfaction.
Thank you again for bringing this to our attention — your feedback helps us improve the balance between efficiency and personal care that our customers deserve.
Warm regards,
Jeannie Vadeboncoeur
Freedom Pest Control
