I hate to be the complainer, but ....While the service tech was nice enough he did NOT swifter the cob webs. I pointed out a couple of areas of concerns, one being snails and slugs, he DID NOT put out snail bait. Maybe because I mentioned that my husband put some out because the slugs were eating my impatience. I don't really know. I looked up my contract a while back and clearly reported to you that I paid additional dollars for snail bait each month. I feel like I should not have to police your techs, but I guess I do. Once I caught the tech while she was spraying and asked her if she had swiftered? She said she always did that after she sprayed. Aren't you supposed to do that first so the spray will kill the spiders?? I don't know, but I am frustrated.