I contacted Lookout Pest Control with a snake in my house issue. The representative was very helpful and said they would have someone from the Chattanooga office come out the following day. About an hour later, someone else called me and said they didn't have the staff available to come out and gave me the name of another person that was a "friend of the owner" that they refer to. I was disappointed as I have been a Lookout Pest Control customer for about 21 years now. It seemed I was just being pushed away to another partner of Lookout Pest Control who I trust to take care of me after such a long partnership. Lookout Pest use to service my home monthly and now services my home less frequently, quarterly it seems or thereabout and yet still bills me monthly and the rate also increased. I understand prices increase, but the service intervals have been reduced as well, along with a price increase. Now, after this unfortunate customer service experience when I NEEDED LOOKOUT PEST CONTROL THE MOST, it may be time to shop for another Pest Control Provider.......