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Bill's Home Inspection Services

Home Inspector

Green Valley, AZ

4.8 · 107 reviews
4.8 · 107 reviews
Lucille B.
Sahuarita, AZ
I had a home inspection done by Don Henson that works for Bills Home Inspection Services in Green Valley, AZ. I closed escrow last August 2018 but didn't move over to Sahuarita, AZ until October 2018. I couldn't be at the inspection as I was still in California but my realtor was.
I then discovered that the 4 single hung windows in my home were defective not having any springs to hold the windows open and the seals were broken. I then called Bills Home Inspection and asked for the inspector to return my call, no return call, called again the following week, Don Henson finally returned my call, I explained the issue and Don was to call the following week to set up a time to stop by, no phone call. I then called and spoke to the manager (Ryan Bennett) invited him out to inspect the windows but he didn't want to come out stating he was satisfied with the inspection report.
I was shocked that the manager or owner would not want to follow up on their inspectors work. The issue has not been resolved, the way they wanted to resolve the issue is to refund me the cost of the inspection of which they have mailed, not at my request, the envelope remains unopened and will so until this is resolved. I have had two window companies inspect the windows and has documented the issue. The cost to replace those 4 single hung windows is over $5000.00.
Buyers be aware.
Business Owner's Reply · 2 years ago (Jan 8, 2019)
As we've stated in our previous conversations, the inspector performed the inspection to meet or exceed the requirements outlined in the Standards of Professional Practice for Arizona Home Inspectors, including the inspection of the single hung windows being questioned by the client. At the time of the inspection, the inspector did not observe any cracks, broken seals, or issues sliding the windows open and close. Although we stand by our inspection, we provided the client with a full refund of the inspection fee per the terms of inspection agreement she signed prior to the inspection.
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