After speaking with the operator Jasmine she told me the owner Joey would contact me, after few hours I called back and Jasmine told me that Anthony would call me. About hour later Anthony called me and told me he is driving and can’t talk to give him my email and he would send over a quote; we never received the contract. I had more questions; so I called Anthony back and he did not answer. Emily the technician called me herself and came out in about an hour later. She went in the attic and on the roof and found 1 dead adult rat and said Anthony would call me to set the rest of trapping and never did. I never heard back so I text Emily and she told me Anthony would call me; which he never did. Very disappointed in the lack of customer service! We went with another company.