Ask for Steve when you schedule service. He did a very detailed job. SafeHaven had to come back out because we were still having roach problems with one of our investment properties. The first tech was very nice but just sprayed some spray in various places and only took about 10 minutes on the unit. It didn't work. Steve was very detailed. Took light plates off electrical outlet plates off and sprayed. Sprayed hinges behind the appliances. The first tech hardly did anything. So Steve gets 5 stars. The first tech about 2 stars. And those 2 stars was because he was nice and polite.