Everyone at Eastside Exterminators were so friendly! Tim, who was the one who did my initial inspection, explained everything in detail, as to our problems throughout the house and under the house, and what needed to be done. We had a bad rat infestation of our rental house. Tim made himself available for all of my questions and concerns, via cell, even on the weekend. The office personnel set up all of our work dates, and made reminder calls. The whole experience went smooth as butter. And best of all, no more rats! I highly recommend this company.