Professional, thorough, explain everything, and timely work done as described. I did my own research which agreed with everything I was told. At my original home I did all the pest control and repair, and I spend more than 3 times what this is costing me - plus the time it took to do everything. I have mice, bats, flying squirrels, chipmunks, and ticks at my new home. It is already so much better. Catseye is simply the best I have ever come across. CziganeH.