Been using McCall for a couple years now and have not had any problems with their service. Their initial call was thorough and did exactly what I needed done and they have been spraying our home ever since. Haven't seen any unwanted critters that is covered under the regular service and when something does come up, they are there. Can't say enough good things about their service or their technicians. The 2 that I have seen are very knowledgeable and personable. And the price is reasonable! I don't know what else you can ask for.