The Richmond office is very aware that I have requested Eddie as my technician. The office called and told me Eddie would be at my house at 3:00pm Thursday, Feb 8th. I even called around 3:00 to make sure I was on Eddie's schedule. I was told I was his next stop. About half an hour later an unknown tech showed up. He was told we were expecting Eddie and would prefer waiting for Eddie. The tech left. We did NOT receive service, as scheduled, Feb 8th. This is the 3rd time this has happened. Do not send me an invoice. I received no service. I am not a happy customer.