The Rep that came by and explained what PestBear does was pretty good. The problem began the day that the workers came by the next day. The Pest guy came with an attitude and we never spoke with the grass guy never spoke with us and just left. We don't know if they did anything and when I spoke with the Rep he said he would get to the bottom of what happen and call me back and that was three days ago, so I don't know what they did if they did anything but I was charged the next day.