Emily, my initial point of contact, via the phone was professional, kind, courteous, and sympathetic. She had the patience to let me complain about my plumbing problems and scheduled an appointment. Both gentlemen, Bruce and Cameron, arrived, looked at my problems, and repaired them in a professional manner. They answered my questions, provided recommendations, and told me pricing before starting the work. They were both courteous, polite, and upbeat during the whole appointment.