Was given a tome slot of between 10 am and noon. Technician arrived before 10-30.which was greatly appreciated.Technician, Jose Neto was professional, knowledgeable, and took the time to discuss my concerns and explained the process in great detail. Upon completion he walked around our premises with me explaining what he had applied and why.Jose has great communication skills. I have no hesitation in recominding Insight Pest Soultion.