Insight Pest Solutions

The initial service was good. But two things made me give 3 star review.
1. The salesperson didn’t explain the agreement to me and pushed me to sign on the iPad. He didn’t tell there would be 4 visits and will be automatically charged for each visit. I only knew this when I got the agreement in email. It made me uncomfortable and felt like scammed.
2. I told the salesperson and the service person many times that my main issue is the chinch bugs in the lawn and showed the damaged area. Salesman said we can fix that. But I don’t see any treatment on the lawn. Service person spayed around the flower bed for ant control, but nothing for the lawn.

I don’t want to review in Google yet and hope I can get some explanation.

Brandon was fabulous and explained things well. He did a great job.

Jose Neto deserves a tip !!
Was very professional .

The service was excellent and they even took the time to explain what they are going to do.

I thought the service was great and that the employee was very friendly and helpful. He understood the problems in my yard and explained everything he was doing to resolve them.

Was very impressed with the technician’s (Dillon Lowen) knowledge, professionalism, and thoroughness. Dillon was also courteous, friendly and answered any questions I had without hesitation.

Brandon came and explained what he can do for us and went about his job qquickly and efficiently.we agreed to have him do the interior treatment next visit.

Pleased with our first service. I was not home at the time but Robert contacted me by phone and was very informative polite and respectful.

Excellent service provided by Corey for the initial set up.

He is really helpful.

I am very pleased with the people I have dealt with so far. Ethan signed me up and Brandon came and applied the products.

so far so good..robin irwin.

The young fella did a great job and appreciate quality, thanks for your services.

Sorry. I was not at home during this service visit so am unable to provide specific comments. Though based on info left behind appears everything was done successfully.

Brandon did a great job. He seemed to know his trade well and went right to work. I hope to have an enjoyable bug free summer. Thank you Brandon and the Insight staff.

We received a service visit from Robert. He was informative and personable. He completed the service as described to us. We hope to see him again at future visits.

Not much work to do when he arrived. Colder out. Ants and maple bugs appeared about a week later!! Next time they will get them🙂.

Your technician was very polite and did an very good job.

I am aware the service person was here and as far as I know no bugs or rodents, so the system must be working.

Accommodating and inquiring as to my yearly and seasonal needs. Wasps, Spiders, Voles and Mice treated and Traps/Bait set.

Very happy with the service. Thank you.

Kris left a card at the door. I could not be home unfortunately but overall the service has been helping. Thanks,
Lorraine Smith.

Our tech was really good. Very personable - explained everything. Listened to all our concerns. Thank you.

Didn’t really see what he did but hopefully he did as good a job as the young man before him.

On time, found issues in my yard regarding pass, and everything was dealt with in a timely manner. The service was great.

Very happy with the job that Michael did. Wasn't impressed with the two previous guys. Was at the point of considering canceled the service.

I signed a 1 year contract with Insight Pest Solutions July 16, 2023. They charged me 4 times after they came to visit my house on Jul 21 and Oct 26, 2023, Jan 17 and Apr 5, 2024. I called them around the 20th of June, 2024 because there are still ants and spiders in my basement. They came on June 28 and charged me the 5th times before the 1 year contract is up. I called and asked why they charged me the 5th time before 1 year contract is up. They said because after the 4th visit on Apr 5, any call 12 weeks after Apr 5 is extra even the 1 year contract is still not expired which I don"t agree at all. Anyway, I recommended any people who deal with Insight Pest Solutions have to be careful and don"t give your credit card to them for auto charging. I will not use them again. The guy who talked to me on the phone today was not very friendly.

The main house looked good. But in specifically asked the tech to do the inside of our gazebo, and he did not.

The technician who came to my house was polite, pleasant and efficient. He spent extra time setting up a wasp bag. He worked hard the entire time he was here. I was very impressed!

To be truthful, I was disappointed with your service. I was told that you could eradicate any of my pests. This sounded wonderful. I have had an ant problem for some time. I have had it all through the treatments you have given during the warmer months. This spring, they were terrible again. The treatment does not seem to really do the job, except maybe for a couple of weeks or so. This is pretty frustrating to me. I have had the same kind of result when I have tried to treat them myself. I really thought I would be happier with your company's service.

i am fairly satisfied with the job however i still have ants and spiders at the front of the house on the deck also in the cabana there are still spiders.

Great services.

The technician that came to our home for the spring check and applications was professional and polite. We are pleased with the results. Thank you.

Very satisfied.

Always great service! Thank you!

Kris was thorough and very friendly. Seemed quite knowledgeable and sent the report to us in a timely fashion.

Gage always does a great job. Listens to concerns and acts accordingly.

Dan did a very thorough job. He arrived in the morning, asked if we had any issues, then proceeded to do treatments for spiders, ants, rodents and I think wasps. Very thorough and I believe our lack of bugs and rodents is a testament to this. E.

Very unhappy with the service during the last two visits out of the 4 included in the service agreement. I will not renew the agreement.

We were very satisfied with the work that was done . I’m snotty but cannot remember the name of the person that was here ,he was very courteous and did a very good job thank you!

Gage did the service. He is wonderful.