Hi, I am not sure why I was invited to post a review. I was disappointed to learn that after being a loyal customer for years, that when I had to leave town to care for an ill family member, that once I re-started the service they would insist on a new $300 initiation fee. I very clearly explained the reason we were not living at our home for the extended period of time and that I would be in touch once we were back in the area. It feels like Ocon took advantage of that difficult time in my life as an opportunity to profit on charging me to become a new client (again). The technician always does an excellent job despite the disappointing business practices of the company.
Business Owner's Reply · 5 years ago (Oct 3, 2019)
Ms. Whalen, Very sorry you do not agree with our pricing structure. You cancelled your service 17 months ago. We gave you a $100 discount to resume the service. You agreed, the service was performed and you paid for the service. To accuse OCON of profiting off of a difficult time in your life is frankly a deal breaker for us. You would likely be better served by another of the many pest control firms that service Stamford. Good Luck, Mark Moore
