Multiple appointments have been cancelled. I need my bait traps serviced and every time I call the response is "too bad our technician for your area called in with a family emergency and we have not other technicians in your area. You need to hire more technicians at it seems you one have one per area and if they are out then no customers get serviced. Representative on the phone told me there was a tech close to my area,but they could not send them to me, because where I am it not their area. You would think an exception would be made in interest of customer service.