My only issue at this time is that the installation does not comply with the commitment given to me by Tom, the Cowley representative who inspected my property, and provided the proposal. Tom assured me that the devices holding the termite poison would not be visible. He indicated that they would be buried under the pebbles covering my entire property, and that sensors inside the unit would enable the location of the buried cylinders during the annual inspection of the devices. When the 15 containers were initially installed, a majority of the units were projecting above the ground surface, and the green tops of the poison containers were fully visible.
I asked that the issue be corrected, so as to comply with the original commitment. Visible termite containers is not a desirable situation for any home, which is the highly likely reason that the initial proposal highlighted the fact that the containers would be below the surface. After I expressed a concern, I think that another technician came to remedy the situation. However, I was not home at the time that the work was allegedly completed. In a walk-around of the perimeter of my home this past weekend, I noted that the tops of eight of the 15 containers buried were visible, with either the green top of the canister showing, or a mound where the pebbles were apparently just piled on top of the container.
Clearly, the containers that are not buried below the surface should be removed, and the holes bored out several additional inches before the containers are placed back in the ground. Please give me a call so that we can arrange an appointment for the corrective measures necessary to resolve the improper placement of the green plastic cylinders.
