I thought Mathew did an excellent job . He explained a lot about how rats and mice live and how they gain entry to your house. He took his time checking for places where they could enter and filled in holes with stuff to keep them out. He set up about 20 traps and made suggestions to keep them under control. He did a lot of spraying around the outside of the house as well. He's personable and cares about his job. I asked if he could service our house in the future? Hopefully our neighbors rats won't come near here!