I had a full cat guard exclusion system installed and a 3 visit rodent plus program. Overall, I would not recommend this at all.

Everything from the scheduling to the execution of the project was chaotic. I was told the project was beginning, and given a date and time for the installation to occur. On the day of, I was not contacted and no one showed up. Only after I reached out did I get any answers. A job that should have taken 2.5 days was done piecemeal over the course of 7 business days. At “completion”, scraps of metal were left in a pile on the side of my home. The only “upper level” rodent proofing done was a screen put over one vent on the side of the house (that already had a screen). Nothing else was touched on the roof or upper level of the home (there are gable vents and three different chimney areas) so I’m not sure what I was even charged for. Nothing in the service reports indicated any work done there besides the single screen.

The final rodent plus visit was also unacceptable. The technician told me all traps were being removed from the basement and non toxic bait stations being added. There’s at least 10 traps remaining. While “vacuuming”, most of the time the vacuum was sitting on my basement floor running while the technician went in and out to his vehicle.

I was very clear that I have pets - the door from the basement to the garage and the garage door itself to the outside were left wide open. Both of my pets could have ran out and escaped and I wouldn’t have known until it was too late. How can someone be so blatantly careless? Used boot covers were left on the floor of my basement, a mouse trap on the sink and another in my upstairs hallway that was knocked out of the attic while vacuuming and not picked up. I shouldn’t have to clean up after the person “cleaning up” the house.

I’m in the service industry and if I behaved this way, I wouldn’t have clients. For the outrageous cost of this program, one would think this company would pay a bit more attention to their jobs.