Catseye Pest Control

The customer service has been great, they have been doing a good job.

The service guy, Steve, who first came out to set the traps was good at explaing what had to be done. When he came back for the second time he listened to what we had to say as to where the mice were and did check. The installer Gordon was very good at being here on time and getting the job done in a very timely manner. Now that we have had the system installed we will see how well it does work. There are mice still inside the attic so there will definitley be some follow up to check and reset the traps, at least that is what we understood. All in all the company has been easy to work with.

Yes very pleased the guy that has been here each time is very Professional no complaints.

The problem is not getting better and the services are not consistent.

Prompt, professional service.

I had Josh come to my house to check my bait stations per my service contract. This is this third time he has come to do so and each time he exceeded my expectations. He has been informative where he takes the time to explain things that I am unware of. He is always punctual and professional each time. Having pests in your house can be frustrating and anxiety provoking at the highest level. Josh's patience, support, and understanding helped relieve much of that anxiety. This company amd Josh live up to the mission goals to provide exemplary customer service. I would recommend him and the business to my coworkers, family, and friends.
Louis M.

Catseye Pest Control were great! Responding quickly to our call and sending someone out within a few days to help with our wasp issue. The technician was on time, polite, and took care of our problem in a timely fashion.

So far everything is great.

I want to know why I HAVE NOT received my invoice and receipt for the work that was done at 38 Edgemont Ave West Hartford, CT 06110. I have called you about this matter and STILL I haven't received anything in my mailbox or my Inbox. What is the hold up? You have already received PAYMENT IN FULL!
Sincerely,
Mrs. Gordon.

Good so far.

Your techs are great. Your home office follow up and scheduling leaves a lot to be desired.

As of today October 7, our family is pleased with the services provided. We have three mor appointments to be completed.

Awesome service. My only concern is some misinformation we were given regarding what was bait and what was poison. But overall I’m so happy with the service.

I looks like the traps in the garage and shed weren't set or checked. Those are the two places with the most activity.

I am very happy with the Catseye Service. My house has received excellent service in getting rid of bees, mice and spiders. The 3 main issues sound my house. Excellent customer service.

Prompt efficient service.

Catseye is the best! We have had a persistent snake problem - and it's a nasty kind. We called Catseye almost 18 months ago to help us control the snakes we were finding in our basement and a few other spaces. Our house has been particularly challenging and we have been pleased (and relieved) that Catseye has stayed with us throughout - no change in fee but regular attention and prompt response whenever a new snake has wiggled its way into our lives. As of today, we think (hope) we have these pests beat. We'll see. But we are confident that Catseye will stick with us going forward. Thank you all.

So far and halfway into the services I have committed I am very happy with the service. Within hours of setting the traps that Josh knew exactly where to put them there were three catches. Very effective service, on time and extremely pleasant to work with.

I'm still waiting for someone to come back and make sure the bats are gone and to remove the cones. I still haven't heard from anyone.

The work that has been done is great, however, there’s too much time between service with little communication. Seems like you need to hire more people.

Terrible last visit!!!

Up until just now I was going to refrain from submitting a critical review. This includes commenting harshly about garbage and equipment, specifically latex gloves, caulking, and ladder parts, left on my yard from services performed last week. (Photos: https://photos.app.goo.gl/9zvYksXf1diQUp237). I had planned on communicating my disappointment and dissatisfaction only directly with Doug and Corey upon their return.

Further, I personally had to provide a ladder 'stand-off' as the technicians were not prepared with one and their weight on my gutters was potentially damaging. Since I offered, the technicians took a stand-off from a personal ladder, and installed it onto their ladder. Otherwise, they would have had to delay services, reschedule, and/or damage my property causing additional stress and costs.

I am writing today because while I was told by the technicians that they would be returning this morning,Tuesday, 9/8/20, to complete the work, no one has arrived and I had to call your call center to determine why no one has yet arrived while I scheduled my morning to be here for their arrival. Had I (the customer) not called, I would have continued to wait while no one yet from your company called me to let me know of a request to reschedule.

To complicate matters slightly further, over this holiday weekend my wife was contacted by a colleague to ask for a referral of the bat removal service we contracted with. We did provide
Dylan O'Sick's contact record. In the future, I would only speak highly of Igor; however, I would, if asked, have to be honest with friends, family, and colleagues of the situations mentioned above...and not sugarcoat it.

-Peter Mendlinger
Customer #196948
Colchester, CT
(860) 208-7200.

please I need speak with some body 8603556940 thank,s.

Great service. Finally solved my rodent problem!

We are not there to observe so can’t really review. Will you be coming back? Did you clean up the mouse droppings? Do you check on traps in the future? Do you remove the yell.

We are very happy with your service. Your people are knowledgeable and professional. They have explained every step being taken.

I like this company. They loved our mouse problem.

Bit on the high side but exceptional service.

Had trouble with information about getting to the person doing the work and management. Finally got straightened out. But difficult keeping track!

Catseye has brought the problem we had been having at our office under control. Before we had hired catseye we had been working with another company who did not seem to be any help at all. I would highly recommend Catseye to anyone.

Excellent service, great company to work with.

Always there if I have a question or a new pest problem to address. No more mice in the attic and cellar. No more bees under the gutters. 😁.

Great people so far-have no complaints.

The service technicians are prompt, professional, very polite and super thorough. We are very pleased with the services we have received. Thank you!

We had our house sprayed for ants. I am happy to say the ants are gone.

The service was good but $1000 is a lot of money for no positive result.

NO. I am filing a formal complaint with the CT Attorney General office for deceptive business practices. Your license to do business in this state should be revoked!

Paul Naumann.

John was fantastic!!

Too soon to tell still have mice.

Was advised after a consult we had a medium to heavy mice presence and needed the platinum service to eradicate the infestation of mice. That was 3 weeks ago and since then they have removed only 3 dead mice and we are unclear what we really paid for. Additionally I was advised to take the monthly service but for the 50 mouse traps laid down I could have gone to HOME DEPOT spent $50 and done this myself. Not to mention we had to remind them 2X about the bees we had as wells d that was addressed poorly at best. I am really not convinced the ROI to spend this exorbitant amount of money to get 3 mice was money well spent. I feel it was not. The mess left behind by the mice I am still waiting for them to clean up. Maybe that is done on visit 3/4/5.