I am not real happy about this latest appointment. It was scheduled for sometime between 8 and 10 am. A few minutes after 10:30 we left to run some errands. According to Tina the new person showed up sometime after 11. He did try calling me but I don't answer numbers I don't recognize, especially if they're out of the area. He did the outside and charged us full price. We deliberately had stayed home until well after the appointment time, just in case, but had to leave. I think you need to be more conscientious about those times and calling ahead of time if you are going to be early or late.