Pestbear representative Christine arrived to our home and explained everything well but she walked through our house with no covers on her boots and the termite traps sticking out of the ground high enough for the dog to get to or get wrecked by our mower. We had to ask her to come back to correct the traps. Even then she said it was something we could do ourselves. We should’ve never had to ask her. As far as the product we are pleased. No Bugs!