Jerrit was the tech who came by, was thorough, friendly, knowledgeable, communicated very well and I felt he had my best interest at heart and the companys also as a result. I will be calling him shortly again, as there are some loose ends I have to take care of first. Paul, too, who first answered the phone, also has a wonderful feeling and caring quality about him, also knowledgeable. Both employees were the best that can be expected.