Professional from the first assessment of our pest infestation to their eradication! Steve diagnosed our problem in less than 10 minutes and provided detailed treatment plan options right away. Costumer Service was prompt and courteous; Murph came, suited up and killed our unwelcome guests. He even examined other areas to ensure our home was safe. He was up front about the potential need for future treatments, but to our delight pests are gone for good!! Thank you, OCON, you will always be our first call in the future if the need arises. HIGHLY RECOMMENDED.