Still no heat since October they sent a tech out three times and now all of a sudden the issue isn't covered. Manager was rude and hung up on me!
my warrenty company made me use bell cow! I spoke with Ron (regional manager) who hung up on me and talked over me the whole time! Ron tried to say that Bell Cow had not sent a tech out since July when I had an AC issue! This being a fernace issue I had been dealing with since October! Iwas already upset about the length of time for the service to be completed! To get him to even acknowledge that they had been out to service our fernace I had to pressure him! To be exact they had been out three times with no resolution! The third time I was told the wrong part was ordered the tech went into detail explaining that the managers had been delegating the ordering to the receptionist who don't know what they are ordering! He also said he wasn't sure why my fernace was left in the condition it was but that he took pictures and would put it in the work order details he went on to say that he would have them order the correct part and to call back the next day to have it expedited since I have a new born and no heat! When I called three different times because only one specific receptionist was able to go me she informed me I would need to pay 800 dollars to replace the part bc it was not covered for normal wear and tear . I got upset because my warranty company said the fuel line had been cut so that was why it wouldn't be covered. I asked to speak to the manager. When I spoke to Ron the regional manager, to explain how I thought it was unethical to charge me for for an issue that it conveniently took three techs to figure out ...he took it personally and hung up on me after talking over me and not listening to my issues. He sent my work order back to my warranty company and I still have no heat with a new born baby! Also they collected thier 100$ service fee but won't be completing the work and have yet to get a refund! My husband called to ask for the owner/ president info and was told someone by the name Terry would be in contact with him and we still haven't heard anything. It's been since October that I have been dealing with this issue!