I was very disappointed in Parker's ext. I was contacted over and over. Phone, email, text message. This almost seemed like harassement. All I needed was one contact. The text message said to confirm the appointment. I never confirmed it, and a Parker guy showed up anyway. He had done the inspection while I wasnt home. I was going to call in March which was best for my finances. I had absolutely no say so!!!
Business Owner's Reply · 3 months ago (Feb 7)
Ms. Peebles, I'm very sorry for the disappointment you have in our Company. At the office, we are continually scheduling appointments for allocated positions in our scheduling. I'm sure the continued calls were because as a customer under a termite bond with our Company, we try to keep with the same anniversary date every year. We do understand that finances are tight right now. The office spoke with you on the phone and assured you that March would be fine for collection of payment. The only reason you have an invoice, is because once the work is done, it is prompted to email you. As far as you not confirming the appointment, I do apologize, They should have seen that "confirmed" was not in the order notes and taken the work order out on Monday. They did not. The technician should have also not have serviced the account. I will be more than happy to come out in March, again, at no charge to reinspect if you would like to be home. We can then collect payment. Thank you again for your continued business. Please let the office know how you would like to proceed. We will not call or text or email until we hear something from you. Thank you, Caleb Parker
