Worst pool experience ever! I set up service with this company that originally promised me i would have the same person every time so he would be familiar with my pool and upkeep. The second week, there was a different person. Now I"m on pool guy number 3!! On top of that I was on my family vacation and i thought i left my pool in good hands. But day three of my trip I get a phone call while on vacation from a neighbor about my pool having problems. I had my mother check my pool and it was turning green one week and the pool light knocked out and was left floating in the pool. By the next week my pool was completely green and the pool light was still left floating. The cleaning guy still came out but left the pool green and still had that light floating. Once again, no one from the company called or left me any kind of message alerting me there was a problem. I had to call in and i was made promises that weren"t fulfilled and the manager, Mark. When i followed up with Mark he stood up for his technicians and blamed the floating light on time. It just happened to come apart while or after his guy cleaned the pool. Then Mark hung up on me after lying to me about going to fix my pool. I called the main office and spoke with Tom Barry, the director of operations. I asked to speak with the owner, John stover and was told he wasn"t available. Tom then promised the pool would be fixed in the next two days. It took a little longer but at that point i couldn"t do much being out of the country. Tom also told me my pool was green because it needed a new filter, something no one at the company alerted me of. Tom had the tech change the filter at no charge so i took that as a sign that maybe things would improve. They didn"t. I have a laundry list of complaints about this company. Their communication is terrible, the service is terrible and unreliable. I wish could get my money back for the three moths of terrible service i experienced.