Since my first unfavorable review: Tech was sent back following day because he did not clean filter nor vacuum pool, he seemed annoyed as he tried to tell me that sand on bottom of pool was not sand/dirt but was color of pool and after vacuuming he had a full bag of coloring!!! He apologized. He also told me he cleaned filter the day before but didn"t know how to tear down the system and open canisters… we had to show him and yes, filter was dirty so no… he did not clean it as he said the day before! I gave benefit of the doubt but Service Tech Caleb does very little, is unreliable and needs training
I had issues with service from day 1 and now again! He came and my pool was cloudy, he threw in some metal remover and clarifier ( Did nothing more) I asked him to check CYA and he did not know what that was, I suggested shocking it and he said he"d wait until tomorrow since he was dumbfounded by the cloudiness! He said to call him the next morning, he"d stop by the next day. Pool became cloudier and foamy so I called him and he said he"s busy but would be here later in the day… no show! Called again and another promise to come by that day, I asked him to call me on his way, No call, No show! Now he won"t answer his phone!
Now I"m left for the weekend to clean filter and figure out my cloudy pool!
I messaged the company and because it was Friday they said to call them Monday after 8 am
This tech is a nice kid but has no clue about pools and does not check filters or clean pool is not conscientious, not trustworthy and definitely not reliable, can"t even call back and obviously the company dosent need to retain my business.
I would NOT RECOMMEND COOL POOLS OR ECONOMY POOLS OF FLORIDA!