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Cool PoolsPool ServiceDeland, FL3.3 · 196 reviews
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3.3 · 196 reviews
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Ryan & kyla Wasson
Saint Cloud, FL
No call - no show this week. Pool hasn't been serviced without any notification.
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Bradd Schick
Lake Mary, FL
Staffing is great at their job, and very knowledgable.
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Susan Kaplan
DeLand, FL
No. I don’t know when they are coming. They are not notify me in advance. They are not coming on the same day or when they say they are on the phone. I am going to be out of town and need a dependable pool service. I hired another company.
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Joe and janell Kusnierz
Deltona, FL
Great company!
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Judith Bruce
de Leon Springs, FL
Have been a customer for over 3 years. I have struggled throughout those years with the services. The last couple of months we have a knowledgeable technician, but I have had weekly service needs to keep my pool swimmable. Had service on Monday May 1. Report says "did not vacuum" despite large amount of debris in the pool; did not back wash filter despite Jose saying filter should be cleaned biweekly, and although added chlorine (pool was green on that day) the pool today May 7 is again cloudy. I have always paid my bill and purchased new equipment from Economy. I also find response time to concerns are inordinately delayed. I realize I am not the only customer but I feel as a customer I deserve better service for my $. I like working with Jose but my patience is running out. Therefore these are the reasons for my LOW evaluation.
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Eduardo Gomez
Lake Mary, FL
Never was clear almost nothing but is ok thanks.
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Stephen King
Deltona, FL
Your company is going downhill. Used to have a regular schedule. Now it’s just whenever they feel like coming. Been over a week since last visit, pool is green as grass. Why TF am I paying you?
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Ray Bagley
Debary, FL
The team that cleans our pool is great!!
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Grace Nolan
Deland, FL
We had no service yesterday, Friday March 24. We did receive a phone call however no one was on the line when answered. I tried calling back but all lines were busy.
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Jacob and Mirtha DePlazaola
Debary, FL
VERY PLEASE WITH THE SERVICE.
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Marica Murphy
New Smyrna Beach, FL
Good service. I am happy with how they give you a checklist of what was done.
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John Deason
Deland, FL
Cool Pools has excellent customer service and communication. I would highly recommend for your pool maintenance and repairs!
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Cheryl/trae Nyman
Deltona, FL
Took $90 of my money, had my husband who is disabled brush the pool, said they were coming back to finish and never returned. Worst experience ever. Luckily, we found a reputable pool cleaning company shortly after and they took care of the job the right way.
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Donald & Vannee van Riper
Casselberry, FL
very good job.
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Mark & Xiomara Velez
Altamonte Springs, FL
The service was great! They’re communicative and puntual, they answers any questions we had and very friendly staff!!
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Howard Dawkins
Apopka, FL
The gentlemen who have serviced our pool are very professional. The pool so far looks in great shape. I have the opportunity to speak to the first attendant who was very informative and helpful. Thanks and keep up the good work.
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Josephine Hoch
Port Orange, FL
Cameron did a very good job on my pool service today.
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Robert Lewis
Port Orange, FL
For one hundred forty dollars per month, I would have liked to have seen them spend a little more than 10 minutes per week doing nothing but checking the water. Their prices have gone up and their service has gone down. I'm done with them.
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Felx & Evelyn Zayas Colon
Deltona, FL
Very friendly and technician very knowledgeable.
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Joe Carpino
Deltona, FL
Just a misunderstandings on the service today I had no idea what the pool tech found any issue with my pool as we did speak before he left my home but with a call from the office staff cleared everything up thanks to my sales rep and office staff.
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Ryan Albin
Deland, FL
Pool looks great!
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Tom & Elizabeth Clements
Deland, FL
Great service !
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Sergio Neira
de Leon Springs, FL
Claimed to be at my house for 30 minutes and still left a ring of dirt around the waterline. I cleaned it in 5 minutes. Terrible service. Will not use again.
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Katherine Gilbert
Deltona, FL
NA.
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David Burgos
Deland, FL
Your employee seems to know what he’s doing I’m new to Florida so I’m grateful for his knowledge and answering my questions.
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James Spivey
Orlando, FL
I am very satisficed. the pool always looks great. The water is Blue and perfectly clear. Good Job!
I don't have to haul 40 lb sacs of salt or other chemicals. |
Christina Delacruz
Orlando, FL
Very happy.
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Yoel Bencomo
Orlando, FL
So far it is a good company and Leonard is an awesome agent. I like the way he presented himself.
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Don Hernandez
Saint Cloud, FL
The service guys were very nice and explained the work they did. And did a very good job.
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Patricia Arboleda
Clermont, FL
Very very very disappointed to weeks waiting to have the service and nothing, not half a star , will I recommend 0.
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Darryl Goode
Deltona, FL
yes very happy with our new tech santiago very thourough ane professional.
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Mark Anderson
Orlando, FL
Pool is green since Thursday. It is now Monday. This is unacceptable.
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Mike & Jill Collantes
Longwood, FL
2nd week in a row by Friday the pool is green.
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Takayuki Toba
Deltona, FL
If you can give me a parts number for the timer and filters would be great. I am out of house but I would like to Order the new timer and filter now so we can replace and reinstall as soon as I go back there.
Thank you 🙏. |
Carol Thames
Deland, FL
The water isn't as clear as it should be. I would like to speak with the tech when they come out to service the pool. I would have expressed my concern with him. Thank you for your attention to this matter.
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Joanna Fitzjurls
Deltona, FL
They don't come on the day that I am scheduled for and never call as I have asked before they come so I can turn off my alarms.....
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Fred Chodorski
Kissimmee, FL
I thought the person was supposed to vacuum the pool left a lot of dirt on the bottom of the pool.
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Roxana Saap
Debary, FL
The service is excellent. Thanks so much for helping me out getting my pool in order.
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Roy Couch
Altamonte Springs, FL
My tenants said the pool is not even clean 😒 and no one looked at the issues!!
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Willie & Narva Woodard
Ocoee, FL
I am satisfied with the company service.
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