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Cool Pools

Pool Service

Deland, FL

3.3 · 209 reviews
3.3 · 209 reviews
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Judith Bruce
DE LEON SPRINGS, FL
Have been a customer for over 3 years. I have struggled throughout those years with the services. The last couple of months we have a knowledgeable technician, but I have had weekly service needs to keep my pool swimmable. Had service on Monday May 1. Report says "did not vacuum" despite large amount of debris in the pool; did not back wash filter despite Jose saying filter should be cleaned biweekly, and although added chlorine (pool was green on that day) the pool today May 7 is again cloudy. I have always paid my bill and purchased new equipment from Economy. I also find response time to concerns are inordinately delayed. I realize I am not the only customer but I feel as a customer I deserve better service for my $. I like working with Jose but my patience is running out. Therefore these are the reasons for my LOW evaluation.
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