Hi i didn't want to post this on google or some other website because I can see your side of it too, you did come out and set the trap and spent time,But as I told Jamie I thought it was unfair to have to pay for the squirrels that were caught after Saturday when your trap failed. I showed Josh the picture of the raccoon completely in the trap when he came Sunday and fixed the trap. I watched the raccoon go in the trap walk over the plate eat most of the marshmallows come back out of the trap ate a marshmallow on my deck and went back in the trap for the last marshmallow and it didn't spring any of the four times. The squirrels got in the trap after Josh fixed it early in the day on Sunday so therefore the raccoon which came out at dusk was never going to be caught, and since i live in a wooded area I would just keep paying for the squirrels. I am a senior citizen on a fixed budget and can't afford that especially since if the trap had worked that first night it was set the raccoon would have been caught. So I ended up with the same problem and paid $320.00 to you. Maybe my deck wasn't the best place for the trap since there are so many squirrels.That being said everyone I dealt with was nice, I just wish the trap was checked before it was set and maybe a better place was found to set it. Have a good day.