When I originally signed up for your plan, I was very happy with the service. The inspector did a thorough job of patching up potential spots rodents could come in compared to the previous service that basically did little other than lay bate stations. I also like your approach with the stations both inside and out. However, in the past year, trying to reach your office has been brutal. Hold for very long times, multiple emails where no one ever got back to me and you changed up the guy who used to come around for others that don't seem to have the same attention to detail. I used to recommend terminix to others but the jury is out. I think you bought up another company and didn't have the band width to support your existing ones.