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Truly Nolen Pest & Termite Control

Pest Control

Venice, FL

4.6 · 169 reviews
4.6 · 169 reviews
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Barbara Offutt
Venice, FL
The reason why I am not that happy is that first of all, Johnathon McCloud went over my house with my daughter who with him, pointed out a lot that needed to be covered. This was all set, and Johnathon agreed to come out the next day. Instead, some very odd woman came and did not do the spraying like we had wanted. It was a quick and skimpy job and not like Johathon had talked about. Secondly, I was charged ahead of time and did not like this having to pay a day before it was even done. I was told my Johonathon that it would be dry in an hour. Instead it was not and we had to watch the dogs so that they did not get sick from it. The machine this woman had kept dripping on the floor as well, where she had not sprayed, and it left wet residue.
Business Owner's Reply · 11 months ago (Jun 23)
Barbara,

Thank you so much for your review of your experience with our company! I'm so sorry to hear that we didn't meet your expectations. What you describe is not consistent with our goal of providing unsurpassed quality service at all times. Your feedback is critical to our success. Please email me at ginny.white@trulynolen.com so I can research this and look into this issue further.

Sincerely,
Ginny White
Truly Nolen of America Inc.
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