I had signed up with them a month ago. They came out after I called Bill about a potentially bad motor. He said it was $1k to repair but could sell me a new pump for $1600. I decided to do the new pump and when Courtney the installer got there he informed me they don’t even replace parts only do new installs. Why was I quoted for a repair they wouldn’t even do?
I was tricked into replacing the pump and also Courtney pointed out all my valves were shut off and the pump was not getting water in it. Economy was the only company to mess with the setup. I am convinced they did it intentionally to make a sale.
I called to get answers and spoke with a guy named Tom. He tried to help but came off arrogant and not empathetic with how his salesperson behaved. He gave. Simple $150 discount to avoid further complaint.
After I had this poor experience I spoke with another company. They said this happened all too often and needless to say economy has lost this customer.
Run if Bill if quoting anything for you…. And use another company.
Business Owner's Reply · A year ago (Dec 5, 2022)
I personally spoke to Mr. Mcintosh and we discussed the parts sold and parts needed. That for the long run replacing is better then repairing. At that time I offered to stop all work and refund any payment. Mr. Mcintosh declined and we continued. We spoke about some of the other services we no longer offer I apologized and tried to be sympathetic to his concerns and gave him $150 discount for his inconvenience. I hate the fact that a consumer thinks Bill did something just for a sale. I assure you it wasn't and we will address and train for the future.
