Gulf to Bay Pools

Not worth the money.

Of course I AM NOT HAPPY! jACK McCOWN has reported he checked my pool 7/27. If he cleaned a pool it wasn't mine. My pool is the ugliest green you have ever seen. The only explanation That seems to make sense is that he is going to another address than mine. I live in La Viva on the north side of Lumsden Road in Brandon. The entry road through th gates is Viva Way. The first street off of Viva Way is Durado Court. The next road is Loma Linda. Turn left go past three units on the right and you come to a traffic circle. Turn right and the third unit is 710, well marked on the mail box and the house. That is the location of the green pool.

Yes always on time.

Pool looked clean after brushing but the very next day I noticed a lot of residue on the bottom.

for the last week the pool was green all week, and today was the service day the pool still green, not vacuumed. The spill over is so green. clearly chemicals haven't been applied correctly last week. it doesn't make sense not to be able to use the pool for all last week and you have to wait for the pool to clear for another 2 days if any so you can use it.

Always on time and pleasant but sometimes does not spend enough time cleaning.

I am happy with the customer service I receive from the office. The techs assigned to my pool do an average job. I've had to call several times because of neglect in taking care of my pool in accordance with your guidelines. When it comes time to vacuuming the pool, brushing down the sides, they've skipped that step many times and I have to call. My pool rarely looks in great shape, for the most part, it just looks ok. However, when I've had an issue, the office responds quickly and usually has someone out fairly quickly. But again, the techs just seem to want to rush through and not take the time to really clean the pool.

Pool still cloudy after treatment for mustard algae after 2 weeks
Repeated requests for manager call ignored
If you do nothing about this you will keep getting bad reviews
L.

Did a great job on my pool.

Great service and communication from all parties.

Thank you.

Your service the worst customer service. Let not mention the pool service never call back or fix the problem.

On time and good prices.

Worst customer service I have ever dealt with, your company is incompetent!

I am very happy with Gulf to Bay Pool service, my pool stays beautiful and clean and I am free to travel without worry!

Do not like your service. Cancelled last week.

The best!!!!

There are too many details of the poor service this company provides to list here. Just stay away from this company their pool service and customer service are worse than poor. Again, please take my warning, stay away from this company.

My pool continue to be green and full of mold.

I was under the understanding that our pool service included weekly vacuuming and was just recently told it does not. The few that have been to service in the past 3 weeks of us moving in have not seemed real knowledgeable about questions my husband has had asked them. Hopefully it gets better.

I don't think you want to post a review from me. I am very sure.

Having issues with tech not showing up for 2x month service. Spoke to management and asked going forward for techs to ring doorbell/if no answer do not service my pool. Guy just shows up around my backyard to service the pool no doorbell. Wife asked the Tech/Manager (not sure of position) to please vacuum as it hasn't been done in over a month, he said that is only if we are paying for it and its extra!SINCE WHEN did this happen? Its supposed to be the 1st service of each month according to the service plan provided by the company when signing up for the service! Been one thing after another. No customer should have to hound and complain to be provided with the service they are paying for.

Having Issues with the equipment at the moment.

I can't comment on the service because I'm not sure if service has been performed! Nothing has been left indicating a visit by service personnel has occurred, nor have we seen anyone come and service the pool. We are presently removing debris from the bottom of the pool ourselves. How often does a service person come? Is it weekly, bi-weekly, monthly? What is performed? We are still waiting for evidence that our pool is actually being attended. We started our service contract and changed to salt water system. We immediately had error messages about low-flow and reported it. Someone did arrive a few days later to look at the problem, but after a short while we realized they had left and we weren't informed what the problem or any fixes were. We haven't been aware of anyone returning since that time. We are both retired and usually at home, but that's not 100% of the time, so someone could service the pool without us being aware. It would be nice to receive a card , note, or report of some kind, indicating that someone had been on the premises, what was performed and how the pool was doing or what had been done. We are first time pool owners so we may not be aware of how pool service contracts work, but logic tells us that this is not good practice. I would have preferred not to have had to choose a star rating with this first review, but it was required. It's not a good feeling to have paid for the entire year and now are not sure if we are actually being serviced. We are certainly questioning our choice.

Erik came out on short notice at the end of his day, found the problem ordered the part, installed it, bam problem solved!

The pool tech came to the property and didn't vacuum. the property address is 7084 Delta way.

Great service now.

Always great accommodating service.

I don't really like leaving negative ratings, but our pool is back to being green and we found out that the capabilities of being a salt water pool have been removed and it's no longer salt water. We now have a new company to tend to our pool needs, and your services are no longer needed.

We are very happy with their service. Efficient and great customer service.

Can't really review because only been here once.

I am not happy with the service I am so glad I terminated YOU your company is a rip off no wonder you BBB rating is a failure I gave you the benefit of the doubt now I so regret giving you business. GOOD RIDDANCE.

We can never keep a pool guy, and when we do have a consistent one, he doesn’t do the job as promised.

x.

Scheduling problems, several weeks to change out broken salt stabilizer equipment that was rented. Salt stabilizer broke after just 1 or two months. Due to lack of cleaning filter element went bad.

Yes. We left a message to have someone contact us about converting to automated. Hoping to get a call tomorrow. Thx.

Thanks for the quick response in repairing the Salt Cell Connections and stopping the leak. The pool service went well also.
Thanks again.
Chuck Davidson.

Very happy with John!
Thank you!!

Happy Holidays.

Great pricing, timely tech visits, helpful advice, and great customer service. We appreciate it!

my feedback is that I would like to know what day they are coming to our house. Mondays are suppose to be our day.if they were here, there was no card left and it does't look like anything was done.

John is best tech we’ve had from you or other companies!