Gulf to Bay Pools

As LONG as Brian and ONLY Brian is set yo do our pool...all okay. Sending others who know NOTHING, we are displeased! NO women!! Just Brian and inform of ANY day changes ahead of time. NOT that day!

Very happy with the service so far. New customer and Cory is amazing! Great value for the price. Thanks!

See review from yesterday!!

The algae in our pool is out of control this year. We were forced to switch to a once per week plan, and he still can’t seem to get rid of it.

Great!

SORRY I AM OUT OF TOWN.

Technician did an excellent job!!!
Definitely will recommend with friends and family...👌.

Amazing service and honest people. They have been keeping my pool nice and clear since I brought them on.

I cancelled your service, quit sending me this. Was I satisfied...NO!!

Great pool service so far. Thank you!

Pool is always ready to use.

We are no longer customers. You are slow to respond to problems, sometimes we have had to wait over a week for someone to even call back. Your workers are kind enough but your admin needs serious overhaul.

Brian is reliable and he has terrific customer service!

great Job.

Adolfo is patient and a gentlemen when addressing our questions. really responsive and competent. I rarely wait more than 5-10 minutes for a response to questions. That in itself is a olus.

Sales person Bill was great and pulled me in. Pool cleaner Daron is good so far (only been 2 weeks).
Only reason I’m not giving 5 stars is because the multiple times I’ve called to speak with someone, except for 1 time, I ALWAYS have to leave a VM and NOBODY has ever returned my call.
Customer service (at least in the office) needs some improvement. Return calls, even if it’s just to reassure someone, or to answer a question.

We are not happy with this service. This was our first month, we paid for green to clean and then weekly service. Two separate weeks I've called because no one came. Now our pool looks terrible, covered in algae. Obviously we were hoping to use the pool on memorial day and that isn't an option now because we need to shock it ourselves now and start over.

Excellent communication and prompt service.

Excellent service! Todd and Adolfo are super knowledgeable helpful and brought my pool back to life! Thank you!

I am on my 4 tech in 2 months. Cory is to busy to attend to my pool correctly. I have contracted another pool service to work on my pool. As of today I will no longer need your services.

Everything is ok, but only shipping box is original tool box. When I received my package, the box has been damaged by UPS. Luckily, my new tools did not be damaged.

First the tech didn't show the whole second week, then when he did show up, he was here less than 10 minutes and left the pool almost like he found it. It rained heavily so, there was leaves at the bottom and they were still there when he left. I took pictures of the pool and my security cameras took pictures of when he came and when he left.

No show today.

It would be appreciated for technicians to show up when scheduled. Fair business bureau will be contacted for unlawful business practices.

Very helpful techs , but got charged twice for an application, called and was corrected.

Very happy with your pool techs!
Still waiting for my new card so you can get paid.

The service has been unacceptable. 3 visits in a row and my leaf canister has not been emptied. 3 visits in a row no chlorine has been added, and after the 3rd visit the chlorine is very low; the pool will not stay clean until the next scheduled visit. The company was informed that we may be away for extended periods of time and therefore will not be able to take care of critical items (like chlorine) between visits. I hire pool service only because of that fact. I cannot use a service that requires baby sitting for the critical items.

Great friendly dependable service.

Changing companies asap. They do not clean the pool. Only put the chemicals which I could’ve done.

Definitely not happy. Was charged for a full month $120 and all they did was drain my pool, damage my pool pump and take 0 responsibility or even provide a refund. Would not recommend.

So far so good!

Great service.

Cory is great , went above and beyond showing us how everyhing works and telling us about taking care of our pool , we've never had a pool so he was so helpful .

Happy with the service.

Emmanuel is great! Also appreciate manager Cory.

My pool is nice and clean.

After 1 month, we are still waiting on the "GREEN TO CLEAN" to happen.

Love this company came out and they did amazing. Thank you.

I had signed up with them a month ago. They came out after I called Bill about a potentially bad motor. He said it was $1k to repair but could sell me a new pump for $1600. I decided to do the new pump and when Courtney the installer got there he informed me they don’t even replace parts only do new installs. Why was I quoted for a repair they wouldn’t even do?

I was tricked into replacing the pump and also Courtney pointed out all my valves were shut off and the pump was not getting water in it. Economy was the only company to mess with the setup. I am convinced they did it intentionally to make a sale.

I called to get answers and spoke with a guy named Tom. He tried to help but came off arrogant and not empathetic with how his salesperson behaved. He gave. Simple $150 discount to avoid further complaint.

After I had this poor experience I spoke with another company. They said this happened all too often and needless to say economy has lost this customer.

Run if Bill if quoting anything for you…. And use another company.

somewhat service teck is good office services and so so.