Gulf to Bay Pools

We are not happy with this service. This was our first month, we paid for green to clean and then weekly service. Two separate weeks I've called because no one came. Now our pool looks terrible, covered in algae. Obviously we were hoping to use the pool on memorial day and that isn't an option now because we need to shock it ourselves now and start over.

Excellent communication and prompt service.

Excellent service! Todd and Adolfo are super knowledgeable helpful and brought my pool back to life! Thank you!

I am on my 4 tech in 2 months. Cory is to busy to attend to my pool correctly. I have contracted another pool service to work on my pool. As of today I will no longer need your services.

Great.

Everything is ok, but only shipping box is original tool box. When I received my package, the box has been damaged by UPS. Luckily, my new tools did not be damaged.

First the tech didn't show the whole second week, then when he did show up, he was here less than 10 minutes and left the pool almost like he found it. It rained heavily so, there was leaves at the bottom and they were still there when he left. I took pictures of the pool and my security cameras took pictures of when he came and when he left.

No show today.

It would be appreciated for technicians to show up when scheduled. Fair business bureau will be contacted for unlawful business practices.

Very helpful techs , but got charged twice for an application, called and was corrected.

Very happy with your pool techs!
Still waiting for my new card so you can get paid.

The service has been unacceptable. 3 visits in a row and my leaf canister has not been emptied. 3 visits in a row no chlorine has been added, and after the 3rd visit the chlorine is very low; the pool will not stay clean until the next scheduled visit. The company was informed that we may be away for extended periods of time and therefore will not be able to take care of critical items (like chlorine) between visits. I hire pool service only because of that fact. I cannot use a service that requires baby sitting for the critical items.

Great friendly dependable service.

Changing companies asap. They do not clean the pool. Only put the chemicals which I could’ve done.

Definitely not happy. Was charged for a full month $120 and all they did was drain my pool, damage my pool pump and take 0 responsibility or even provide a refund. Would not recommend.

So far so good!

Great service.

Cory is great , went above and beyond showing us how everyhing works and telling us about taking care of our pool , we've never had a pool so he was so helpful .

Happy with the service.

Emmanuel is great! Also appreciate manager Cory.

My pool is nice and clean.

After 1 month, we are still waiting on the "GREEN TO CLEAN" to happen.

Love this company came out and they did amazing. Thank you.

I had signed up with them a month ago. They came out after I called Bill about a potentially bad motor. He said it was $1k to repair but could sell me a new pump for $1600. I decided to do the new pump and when Courtney the installer got there he informed me they don’t even replace parts only do new installs. Why was I quoted for a repair they wouldn’t even do?

I was tricked into replacing the pump and also Courtney pointed out all my valves were shut off and the pump was not getting water in it. Economy was the only company to mess with the setup. I am convinced they did it intentionally to make a sale.

I called to get answers and spoke with a guy named Tom. He tried to help but came off arrogant and not empathetic with how his salesperson behaved. He gave. Simple $150 discount to avoid further complaint.

After I had this poor experience I spoke with another company. They said this happened all too often and needless to say economy has lost this customer.

Run if Bill if quoting anything for you…. And use another company.

somewhat service teck is good office services and so so.

3 to 4 weeks since economy pools or gulf to bay pools. I am not sure at this time who I am dealing with. They take your money and I received no paper work for new pool motor new pool filter new pool heater and all other work this pool company or company's did for us. New hayward natural gas heater out of box no work. Now waiting on A hayward authorized service tech in two weeks to see if they can figure this out. So my company coming to visit will just listen to my story about a pool company that I paid and received no paperwork and a cold pool. THANK'S.

Went down to deal with the timer as it was running all the time. The timer has two things on it and you dial it on and stop. The one is broken off. Needs to be fixed.

I am very pleased to have Cory as our Pool guy. Cory is very attentive to our needs and goes beyond the call of duty to ensure we are properly taken care of. I truly hope he will be with us for the duration. Thank You my man for being the face of the company when it comes to service and professionalism.

M. Leonce.

Can I get your phone number.

On time.

great service.

Not happy with your service
tech didn't clean the pool two weeks ago because his back hurt (that's what he said).
Last week your teck didn't even try to get to the backyard, said the gate was locked. He didn't call to ask how he could get to the pool . So basically, we are two weeks without the service.

I sign up as a new customer less than 2 weeks and already receiving bad service. I reached out to Todd the sales person letting him know chlorine was reading high. he said that he would try and get the tech out to investigate. I reached out two times since then letting him know that chlorine was still reading high and I still haven't heard back. this is not the service i signed up for.

The pool was yellow all weekend on the walls and stairs.

My pool has never looked worse it is green and has not bee checked for Months .
Thanks for asking please deal with it for me I intend to stay in my home 0f 40 years .patricia Watt 7278073358 thanks!

First month as customer and my pool is green….

No one has come out to clean pool this week, after calling and they stated they would come out 06/14/22. I was also charged double charged for serviced not rendered.

No not at all. The sales person, Bill, pulled a bait and switch. Told me the company would install a free salt system but now we wait for however long it takes. Date unknown. Or we are able to buy a system. He told me it probably be installed within 3-5 weeks. Then it was 2-3 weeks after the pool was balanced. Now he has no idea when it will be done. My conversation with ended with him asking me “do you want to cancel?” So I did. Bad business. I will be sure and spread the word in our community and anyone else I see. By the way is been a month and the pool still hadn't been cleaned. A guy showed up and inspected the system, skimmed, and checked the water.

My pool is still dirty and they’re worms growing in there now. Can’t swim in it….

Maybe we got unlucky but our pool is still dirty even after 3-4 visits.