Gulf to Bay Pools

Great prices and responsive to calls.

Do not like your service. Cancelled last week.

The best!!!!

There are too many details of the poor service this company provides to list here. Just stay away from this company their pool service and customer service are worse than poor. Again, please take my warning, stay away from this company.

My pool continue to be green and full of mold.

I was under the understanding that our pool service included weekly vacuuming and was just recently told it does not. The few that have been to service in the past 3 weeks of us moving in have not seemed real knowledgeable about questions my husband has had asked them. Hopefully it gets better.

I don't think you want to post a review from me. I am very sure.

Having issues with tech not showing up for 2x month service. Spoke to management and asked going forward for techs to ring doorbell/if no answer do not service my pool. Guy just shows up around my backyard to service the pool no doorbell. Wife asked the Tech/Manager (not sure of position) to please vacuum as it hasn't been done in over a month, he said that is only if we are paying for it and its extra!SINCE WHEN did this happen? Its supposed to be the 1st service of each month according to the service plan provided by the company when signing up for the service! Been one thing after another. No customer should have to hound and complain to be provided with the service they are paying for.

Having Issues with the equipment at the moment.

I can't comment on the service because I'm not sure if service has been performed! Nothing has been left indicating a visit by service personnel has occurred, nor have we seen anyone come and service the pool. We are presently removing debris from the bottom of the pool ourselves. How often does a service person come? Is it weekly, bi-weekly, monthly? What is performed? We are still waiting for evidence that our pool is actually being attended. We started our service contract and changed to salt water system. We immediately had error messages about low-flow and reported it. Someone did arrive a few days later to look at the problem, but after a short while we realized they had left and we weren't informed what the problem or any fixes were. We haven't been aware of anyone returning since that time. We are both retired and usually at home, but that's not 100% of the time, so someone could service the pool without us being aware. It would be nice to receive a card , note, or report of some kind, indicating that someone had been on the premises, what was performed and how the pool was doing or what had been done. We are first time pool owners so we may not be aware of how pool service contracts work, but logic tells us that this is not good practice. I would have preferred not to have had to choose a star rating with this first review, but it was required. It's not a good feeling to have paid for the entire year and now are not sure if we are actually being serviced. We are certainly questioning our choice.

Erik came out on short notice at the end of his day, found the problem ordered the part, installed it, bam problem solved!

The pool tech came to the property and didn't vacuum. the property address is 7084 Delta way.

Great service now.

Always great accommodating service.

I don't really like leaving negative ratings, but our pool is back to being green and we found out that the capabilities of being a salt water pool have been removed and it's no longer salt water. We now have a new company to tend to our pool needs, and your services are no longer needed.

We are very happy with their service. Efficient and great customer service.

Can't really review because only been here once.

I am not happy with the service I am so glad I terminated YOU your company is a rip off no wonder you BBB rating is a failure I gave you the benefit of the doubt now I so regret giving you business. GOOD RIDDANCE.

We can never keep a pool guy, and when we do have a consistent one, he doesn’t do the job as promised.

x.

Scheduling problems, several weeks to change out broken salt stabilizer equipment that was rented. Salt stabilizer broke after just 1 or two months. Due to lack of cleaning filter element went bad.

Yes. We left a message to have someone contact us about converting to automated. Hoping to get a call tomorrow. Thx.

Thanks for the quick response in repairing the Salt Cell Connections and stopping the leak. The pool service went well also.
Thanks again.
Chuck Davidson.

Very happy with John!
Thank you!!

Happy Holidays.

Great pricing, timely tech visits, helpful advice, and great customer service. We appreciate it!

my feedback is that I would like to know what day they are coming to our house. Mondays are suppose to be our day.if they were here, there was no card left and it does't look like anything was done.

John is best tech we’ve had from you or other companies!

I came down to your offices in Oldsmar and explained to Dino about how unhappy I was about your service. I have been asking this question for several months now. He seem to have and open ear in reference to the problems that I have been experiencing throughout my relationship with you company. I really hope things change now and we can get the professional service I'm sure your company can give not only to me but other customers. Please give my thanks again to Dino !

Since using gulf tp bay pools my pool always looks nice and clean get tecks servcing the pool.

The technician was able to fix our pool vacuum too, as well as doing a great service 😀.

Very professional and thorough and pays attention to detail!

We have had a murky pool for almost a quarter of the year, service only occurs once a week or every two weeks making process long and frustrating.

Very happy.

Best pool company I have found to date. The customer service is outstanding. I’m moving and taking them with me because of that. I can’t express in this simple review how happy I am with their service .

They are very quick to take your money and make you sign a contract. Then they never show up to do/fix anything. Have sent an email to cancel.

Although they couldn't give me a specific time I was told they would let me know what day the installation person would show up. the instilation person showed up at my door in the early morning without making an appointment as to what day they would be there. I was never told by Brandon, my contact for the pool service, that I would be charged $1,000 for the "salt cell" so I stopped installation the same day. I was charged $200 for stopping the installation and having them pick up the equipment the same day. overall it was a horrible experience with deceptive practices. I will be leaving additional reviews on Yelp and every other side I can find.

Gulf to Bay pools is my choice for all of my pool maintenance needs. I converted to their saltwater system and could not be more delighted. THey are also replacing my pump system. Reliable, always on time, and thorough: Gulf to Bay makes my pools ownership experience worry free.

My pool is the cleanest ever. Thanks Porter!

Bottom of pool is dirty.

No service has been very poor!