Gulf to Bay Pools

There was no service. The service person was supposed to come out yesterday since he missed our very first service scheduled with your company last Thursday. No communication/explanation was made, so I had to text and call to receive this make-up service. But then yesterday’s service was also a no-show. We are extremely disappointed.

I am so far happy with the service. Show up as promised to do the pool service. I think they have bad reviews because most people that are happy with the service don't take the time to fill out the reviews. Give them a chance! They always answer the phone, address questions professionally and knowledgeably. Keep up the good service.

This company is the absolute worst. They will charge you for work not completed. Do yourself a favor and find someone else to service your pool.

I am happy with your service. Your people work well. Thank you.

YOUR GUY ONLY CAME OUT TWICE AND WAS A NO SHOW ON THE THIRD VISIT. i IMMEDIATELY CALLED YOUR OFFICE AND CANCELLED EVEN HAVING PAID FOR THE WHOLE MONTH. HE DID NOTHING FOR MY POOL. VERY BAD SERVICE THE FIRST TWO WEEKS AN A NO- SHOW THE THIRD WEEK. Not even a phone call from your office.

Both pools are still green and service has not been provided as I was told it would be.

Don't know if my pool is still dirty or is clean. No feedback from service.

I am still a customer but I am not sure for how long. I believe in giving people chances but it comes to a time that enough is enough. Customer service is very poor. I leave a message and I never get a return phone call. In order to get someone on the phone I have to call and call and even get hard to get something done. I leave messages on the tech's phone and he never calls back. I have ask the tech to let us know when he is coming and he never does. This company need to get it's act together or they will loss customers. If this happens to us again I will cancel my service with them.

Hard to get hold of anyone, begged to fix the faulty installation for several weeks. The phone goes to voicemail. Seems like the company Administration is in the major disarray.

No. Just waiting to cancel at 1 year.

No, I’ve contacted customer service about a refund. I was told to provide all chemicals and the guy didn’t spend but more than 10 minutes here. He did not show up the following week.

The pressure valve gauge was replaced yesterday, Monday 9/20/21, two days later than promised. Friday,(9/17/21)the pool tech came to clean my pool but was not able to do so because the gauge that was already suppose to be replaced had not been therefore the filter and motor were not able to be turned on to circulate the chemicals in the pool. The pool tech's service was basically a waste of his time and did nothing towards making the pool useable. Yesterday the gauge was replaced and was told someone else would be coming by to clean the pool. I called to find out when the pool would be cleaned and I was told Friday. I simply couldn't believe that a pool tech would not be coming out immediately after the replacement of the gauge. I had to once again loudly complain before I was told that somebody would come out the following day. It should have been obvious last Friday when the pool came out to clean the pool could not be cleaned adequately until the gauge was replaced and therefore the pool needed to be cleaned immediately after the repair was completed. My pool hasn't been able to be used the entire month of September because of this mishandled situation.
Lorraine Whyte.

Great 👍.

I'm happy with the tech that services the pool, but not with the communications with the office staff, I'm still waiting for a filter replacement this is now going on 2 months.

John is great.

Very good.

Tpp early to give feedbacj.

Bill, the sales person, very unfriendly. He didn’t solve my problem and hung up the phone on me. Also, the technician broke the release pressure valve and no one reached out to me for one week.

No not at all.

I feel if I’m paying $85 a month I shouldn’t have an algae issue right now in my pool!

You need to service my pool before asking for a review. Can’t seem to get service.

I am not a customer of Gulf to Bay and did not sign an agreement so please take me off your list.

New customer but yes, good so far. Met Bryan this week. He identified a problem with timers but will have someone out to replace. Only contact I have had except for Todd whom we were impressed with.

It was the first visit but I was happy with the service.

I was not happy at all. I was told by your salesman you would remove rust stains. Later I spoke to your management and was told you do not remove stains. I was totally misled. I should get the money back that I paid. This was $39.

I left a message with your service that I want to descontue our agreement two day ago.

Started service in the middle of July, was told it would be a weekly srevice, wel that chaged to bi-weekly. So I only had service one in a month. 2nd service the guy only came for a coule of minutes, Never brushed or vacuum out the pool. 3rd Service yesterday was good, so Im curious how the future service will be. I hope it will be like yesterdays service.

You have one job ! To make sure my pool is never green !
And you fail miserably!

Terrible service ! Terrible follow up
Will tell everyone I know not to use your service!

Call me 941-929-3490
Anthony Ramirez
14248 Blue Dasher Drive.

Not happy with service I am receiving.

Unfortunately I was not. I was charged for a pool repair that didn’t work and despite multiple calls to your business no one ever called me back to assist me with the issue.

Not happy at all with weekly service - please call to remedy before we have to cancel service.

Only just started with the service but so far everything's good. Thank you.

I'm glad my pool problem(green pool)is resolved. I hope you will send my tech back to brush the pool and clean the filter before waiting till next Friday

john Heffernan.

Very thankful for the knowledgeable and professional help we received. It's so nice to have problems solved by friendly and personable representatives...that's great customer service!

You are obviously overwhelmed with work and short staffed. Your technician mistakenly drained our spa and never returned to fix the problem. I need a service that responds to my calls that I can rely on. You can do neither.

My pool is still turning green with algae before my 2 week service !

Yes always on time.

Pool looked clean after brushing but the very next day I noticed a lot of residue on the bottom.

for the last week the pool was green all week, and today was the service day the pool still green, not vacuumed. The spill over is so green. clearly chemicals haven't been applied correctly last week. it doesn't make sense not to be able to use the pool for all last week and you have to wait for the pool to clear for another 2 days if any so you can use it.

I am happy with the customer service I receive from the office. The techs assigned to my pool do an average job. I've had to call several times because of neglect in taking care of my pool in accordance with your guidelines. When it comes time to vacuuming the pool, brushing down the sides, they've skipped that step many times and I have to call. My pool rarely looks in great shape, for the most part, it just looks ok. However, when I've had an issue, the office responds quickly and usually has someone out fairly quickly. But again, the techs just seem to want to rush through and not take the time to really clean the pool.