I am am absolutely satisfied. The technician was very thorough and not all all rushed. He was here treating for mice, and found a number of obvious entry points which he sealed. He reassured me that the poison represented no threat to my cats, going so far as to get the product information sheet for me, pointing out the relevant sections, and leaving it with me to read at a future time. He informed me that the company would gladly return within the six month guarantee period for a reevaluation and replacement of bait blocks at no additional charge. 100% would recommend Colonial Pest Control.