Bug Authority

Bug Authority

Bug Authority

Pest Control

Franklin, TN

4.8 · 65 reviews
4.8 · 65 reviews

About Bug Authority

Locations

Franklin, TN
Also serving: Brentwood, TN · Davidson County, TN · Hermitage, TN · La Vergne, TN · Murfreesboro, TN · Old Hickory, TN · Smyrna, TN · Spring Hill, TN · Sumner ... Show More

Service

Pest Control

Business Hours

Monday – Friday 8am-5pm, Saturday/Sunday closed

Payment Options

Visa, Mastercard, American Express, Discover, Cash, Check

Years in Business

4

65 Reviews for
Bug Authority

What people say about Bug Authority
Thorough · 12
Excellent · 8
Friendly · 4
Great Service · 4
Knowledgeable · 4
· Show All
4.8 star average rating (65 reviews)

Reviews you can trust. All reviews from real customers.
Businesses cannot pay to alter or remove their reviews on ContactUs.
Franklin, TN
Very thorough!
Spring Hill, TN
Great service! However, the past 2 times they have come out no one let me know ahead of time like they use too. One time I wasn't home So I didn't get the inside of house sprayed.
Hendersonville, TN
Brentwood, TN
Caleb was very personable and very good people skills very pleasant to talk to you Caleb did excellent service call and represented Bug Authority very well .
Spring Hill, TN
Franklin, TN
Very attentive and thorough.
Franklin, TN
Antioch, TN
Based on the initial spray, great experience. Very helpful and thorough!
Franklin, TN
Franklin, TN
Brentwood, TN
Wally did an excellent job. He was knowledgeable and extremely thorough.
Franklin, TN
Called and scheduled the service and added a flea treatment for our deck. Julie didn't know about the flea treatment and said she was doubled booked and couldn't do the flea treatment. We said forget it, so she then goes to her car for approximately 10 minutes and come back in a tells us she can do the flea treatment now.
Don't know the problem with communication in the company but something is wrong. If I had been told the flea treatment wasn't going to be done in a timely manner then I could have made other arrangements.
Some of your service people are great but Julie isn't one of them.
Brentwood, TN
We had a terrible ant problem with them all around the foundation and making trails up and into the eves of the house. Julie did an excellent job in treating for them and we aren't seeing them today. Thanks!
Franklin, TN
Franklin, TN
They have been very easy to work with.
Franklin, TN
Nashville, TN
Wally was great, but attention to detail by the office is a bit lacking. I've had two unannounced service calls this week. He just showed up. This is not good as one of my homes is a rental and I could have guests.

Also-my name is spelled 'Kelly'.
Franklin, TN
I didn't receive notice of my upcoming service and they came while we were out of town. Therefore I did not receive interior service. I need someone to come back for an interior service. And it would be nice to have more warning next time instead of just showing up.
Brentwood, TN
Great communication, technician seemed to do a very thorough job. Lots of dead bugs visible today!
Franklin, TN
Franklin, TN
Brentwood, TN
The technician didn't put booties over his shoes when in my house.
Franklin, TN
Franklin, TN
Wally did a great job!!
Franklin, TN
Hendersonville, TN
Great people and great service!
Joelton, TN
Friendly, informative, thorough.
Brentwood, TN
Franklin, TN
Franklin, TN
Bug Authority is simply the best! Highly responsive. Awesome customer service. Professional. Detailed. And of course, knowledgeable about their line of work. Engaged with customers to ensure customers understand services needed and services to be performed. Very highly recommend!
Franklin, TN
Great information and went the extra mile. Allison was excellent and a pleasure to talk with!
Brentwood, TN
Franklin, TN
I was never given a date for the mosquito service. I'm currently out of town and my house sitter informed me of today's visit.
Franklin, TN
Julie is vey efficient, friendly & knowledgeable.
Fairview, TN
Franklin, TN
Great service. Thanks.
Franklin, TN
Very responsive and communicated well!!
Franklin, TN
Great friendly service thoroughly done.
Franklin, TN
Although we had no major problems with insects, we felt it was time to get on a program to prevent problems. Bug Authority showed up on time and spent a good deal of time being thorough and spraying inside and outside. Personable technician. I would recommend this locally-owned company over the national chains any day!
Nashville, TN
Thorough!