Bug Authority

Bug Authority

Bug Authority

Pest Control

Franklin, TN

4.8 · 364 reviews
4.8 · 364 reviews

About Bug Authority

Locations

Franklin, TN
Also serving: Brentwood, TN · Davidson County, TN · Hermitage, TN · La Vergne, TN · Murfreesboro, TN · Old Hickory, TN · Smyrna, TN · Spring Hill, TN · Sumner ... Show More

Service

Pest Control

Business Hours

Monday – Friday 8am-5pm, Saturday/Sunday closed

Payment Options

Visa, Mastercard, American Express, Discover, Cash, Check

Years in Business

6

364 Reviews for
Bug Authority

What people say about Bug Authority
Thorough · 35
Great Service · 30
Professional · 30
Friendly · 28
Knowledgeable · 17
· Show All
4.8 star average rating (364 reviews)

Reviews you can trust. All reviews from real customers.
Businesses cannot pay to alter or remove their reviews on ContactUs.
Franklin, TN
I think the scheduling needs to improve. I have asked several times to be scheduled for the first appointment of the day. I have been told that note has been made. However, new appointments are made and this is not followed. I replied to the last appointment with a text and a phone message to reschedule, but that was not followed. I am giving Bug Authority only one more chance before making a change.
Franklin, TN
The two techs that did our October service were great. I had a huge wasp nest that I’d been battling for weeks and they got rid of it for me...very appreciative.
Nashville, TN
Great service. Professional staff. I highly recommend them.
Nolensville, TN
Probably tonight killed close to a hundred bugs in Master Bedroom today. Need a rep out quickly please.
Brentwood, TN
Great job, very responsive and thorough.
Nashville, TN
Service was performed on Friday 10/20/19. This is the 2nd service in a row that has not been completed properly. After both times there have been several areas on my porch that have not been cleaned of spider webs. If the next service has not imoroved, I will cancel my service and find another one to use.
Nashville, TN
I was really impressed with the speed and level of communication from the company. They responded almost immediately to my online inquiry and were able to get a technician out to my house quickly. The tech was courteous and professional when he arrived and did an excellent job in getting my house bug free. In addition to treating the problem areas, he removed several wasps nests and spider webs - to my great relief!!
Franklin, TN
Always polite techs and dead bugs in the floor two days later!
Franklin, TN
Owner is very nice, service is prompt and thorough.Highly recommend. - Justin McCall.
Primm Springs, TN
Have noticeable decrease in bugs around yard. The staff that comes to your house are courteous and knowledgeable. Thank you!
Nashville, TN
Gary was efficient, fast and very knowledgeable. We feel much more comfortable knowing our house is protected.
Thompsons Station, TN
Our tech was very nice... thanks for being awesome.
Nashville, TN
The two workers that came out where nice, explained things and prompt. Would use them two again.
Franklin, TN
I needed a termite inspection letter one day prior to a real estate transaction. I called Gary and he was out completing the inspection within one hour. I use them for my quarterly pest control and they are prompt as well as efficient.
Franklin, TN
For the cost were charged he walked around did a hit and miss. I asked about the little boxes out and did not bother to really check or replace.
Thompsons Station, TN
Jaison was friendly & personable when he came to spray. He listened to the areas of concern & did an excellent job. Thank you!
Nashville, TN
The last 3 times they have came to my home we have been home and no one knocked on door so that they could treat the inside or the side of my home that is gated so they have been leaving a note on door that they missed us no its because they are not doing their jobs and knocking on the door.
Franklin, TN
The Bug Authority is top notch! We have been working with them for years. When we build a new home, they do an outstanding job with the termite treatment. Recently, they did a bug extermination treatment and it was very helpful. They are honest, dependable, and their prices are fair. We use them at my business and our home. You will not be disappointed.
Brentwood, TN
Have done a fabulous job of ridding home of spiders! Very friendly and punctual!
Franklin, TN
I still don't understand why there are live wasps still building their nests the same day as you sprayed the house.
Franklin, TN
Professional and efficient. Thank you!
Franklin, TN
The technician was very nice and polite and went about his business in a professional manner. We are please with him. Too early to comment on the effectiveness of the bug treatment since the service was just performed this morning. Regarding the website I wish I had known my user name was my account number so I could have bypassed calling your office. I do like the ease of paying online and it was easy to navigate once I was logged on.
Smyrna, TN
Everything went as agreed. Good job folks.
Franklin, TN
Wonderful service! We have seen quite an improvement with our bug situation!
Franklin, TN
Pleased with the service of Bug Authority and have been a customer nearly seven years!!
Brentwood, TN
Awesome Service.
Franklin, TN
Respectful, thorough & efficient work! Definitely recommend!
Franklin, TN
I’m hopeful the spiders and ants are gone.
I’ll keep you posted!
Smyrna, TN
The followup inspection cost of $155.00 is ridiculously high. $75.00 would be quite enough for such a short inspection.
Franklin, TN
Professional, knowledgeable and courteous.
Franklin, TN
Amazing company with an amazing staff - Definately would recommend to anyone who has ANY sort of bug issue!
Franklin, TN
Called for urgent service and they came out the same day. Friendly, on the spot service.
Franklin, TN
Yes, so far so good. Only thing I might have misunderstood or maybe just forgot the date is when is the 2nd treatment coming exactly? It was my understanding that because of the heat (or was it rain) that another treatment is included in what we already paid and I thought that was supposed to happen at around 2 weeks after the first treatment. Everyone I've dealt with has been extremely nice and helpful.
Spring Hill, TN
I never actually scheduled an appointment and someone showed up at my house. I also sent an email asking if I could pay online and never heard back.
Franklin, TN
Great, quick service. Already bite-free the first night! Thanks!
Franklin, TN
Bug Authority was very informative in what pest issues occur in my area. Their prices were competitive and the service tech was thorough. It’s been a great experience and I would refer them to my friends and neighbors.
College Grove, TN
Great service.
Nashville, TN
Couldn’t be happier Bug Authority was recommended to me by my neighbor. The guys sprayed every nook and cranny in my home on the initial visit and I’ve not seen anything wiggle since. They even knocked down the cobwebs outside in the eaves. Super customer service and that is VERY important to me. I highly recommend The gre@t te@m at Bug Authority.
Brentwood, TN
Bug problem was under control immediately!
Franklin, TN
Very pleased.