Bug Authority

Bug Authority

Bug Authority

Pest Control

Franklin, TN

4.8 · 101 reviews
4.8 · 101 reviews

About Bug Authority

Locations

Franklin, TN
Also serving: Brentwood, TN · Davidson County, TN · Hermitage, TN · La Vergne, TN · Murfreesboro, TN · Old Hickory, TN · Smyrna, TN · Spring Hill, TN · Sumner ... Show More

Service

Pest Control

Business Hours

Monday – Friday 8am-5pm, Saturday/Sunday closed

Payment Options

Visa, Mastercard, American Express, Discover, Cash, Check

Years in Business

4

101 Reviews for
Bug Authority

What people say about Bug Authority
Thorough · 15
Excellent · 8
Friendly · 8
Knowledgeable · 7
Great Service · 5
· Show All
4.8 star average rating (101 reviews)

Reviews you can trust. All reviews from real customers.
Businesses cannot pay to alter or remove their reviews on ContactUs.
Franklin, TN
Franklin, TN
I noticed many ants above my sink. i called bug authority right away & Brandy had someone to the house within a couple of hours to spray inside & out. Ants are gone now. Thank you. Derrick Cozart.
Franklin, TN
Julie always does a great job. Today we saw ants around our back patio, which we have never seen before, this was the day after our service. Do we need to have any other treatment to prevent the ants?
Brentwood, TN
Tech came 7:40am which was 20mins earlier than appt time(8am), then she didn't even knock the door letting us know she's here early. As a customer, I wanted to see how my yard get treated, so I've been looking out the window since 8am. I haven't seen anyone from 8-11am. Later I was told that the tech was here 7:40am and stayed 40mins. I am not really sure if she stayed that long. I've worked on my sofa and looked out of window for 3hours, never seen anyone. I am very disappointed bc the tech kinda sneaked into my yard early and made me not to check how she treated my yard. This way, I have no idea if she did well treating my yard or not. Totally fine to come early but for the yard service, You should let customers know when you are going to treat the yard. That way if customers are at home they can check how the techs do their job. I expected higher customer service to be provided from Bug Authority since the payment is higher than other companies. I did give 2stars since the tech came back(to pick up the check) and apologized.
Franklin, TN
Franklin, TN
Franklin, TN
Franklin, TN
The technician was on time, sent me a text when she was 5 min away, asked what I wanted her to do and was considerate to my dog. I appreciate you guys!
Franklin, TN
Prompt and professional with time and follow up. Clear explanations of work/inspection.
Brentwood, TN
Aaron was friendly and did a good job asking questions and providing good service.
Brentwood, TN
Always great service!
Franklin, TN
Very mannerly technician. Got right to work and treated trouble spot efficiently!
Nashville, TN
Caleb was great. We did the service completely outside since I was recovering from surgery and not very mobile!
Thompsons Station, TN
Allison was awesome. She was extremely thorough. Our favorite technician by far.
Nashville, TN
Julie is wonderful - knowledgeable, friendly, and informative :-)
Franklin, TN
Very pleased!-.
Brentwood, TN
very nice guy.
Franklin, TN
Franklin, TN
Great and easy to work with. Techs are very friendly.
Nashville, TN
Franklin, TN
Franklin, TN
My go to company of pest control and termite needs. Quality work with ethics.
Franklin, TN
Aaron was thorough on his service call. We appreciated that.
Franklin, TN
Franklin, TN
The technician was kind and courteous. She was very thpurough and explained everything.
Brentwood, TN
Spring Hill, TN
The guy who came out was super nice. But there were still spiders on the inside of my garage door and we got bit up after playing in the backyard... Assuming mosquitos.
Brentwood, TN
No one called to set an appointment. This is unacceptable. The inside was not treated as it was not a good time to have it done. Outside was supposedly done, but was not witnessed, so not really sure if it was treated.

Until now, we have not had any issues with Bug Authority. I was just invoiced for this visit and I am not sure anything was really done. This visit will need to be rescheduled. Current invoice #26467 should be voided at this time.
Nashville, TN
Brentwood, TN
Great people to deal with! Knowledgeable and Professional.
Franklin, TN
Bug Authority does a great job!! The technicians who come to the house are very knowledgeable,always have time to answer any of my questions. They are polite, friendly and thoughtfully put on shoe protectors when they walk through the house. We have been very pleased.
Franklin, TN
We have been with Bug Authority less than a year. So far it has been great. The company we used to use could not control the ants. We have seen a big improvement with Bug Authority!!
Spring Hill, TN
Always does a great job!
Nashville, TN
Franklin, TN
Thompsons Station, TN
Always thorough.
Franklin, TN
Very thorough!
Spring Hill, TN
Great service! However, the past 2 times they have come out no one let me know ahead of time like they use too. One time I wasn't home So I didn't get the inside of house sprayed.
Hendersonville, TN
Brentwood, TN
Caleb was very personable and very good people skills very pleasant to talk to you Caleb did excellent service call and represented Bug Authority very well .