Massage Heights

What a mess of a business! Have been attempting to resolve ongoing, unauthorized billing from this company after repeatedly being asked to stop. I've dealt with this since aug of last year, through this time frame massage heights has gone through 3 managers! The most recent one, Danielle, told me she would accommodate a refund for unused and undesired services. I just received a call from a Bill here who said Danielle lied, they're not refunding anything. How unprofessional and fraudulent!

I had a massage last week 1-14-17 at 11 am. I checked in and made an appointment with who ever checked me in and reserved the same time slot this week 1-21-17 for 1.5 hours (confirmed by the attendant). When I showed up this morning... no appointment was recorded.

I was looking forward all week to that massage and this week when I get there all I get is blank stares and no massage..

I love Massage Heights. I've had a membership for 2 years and plan to continue. I believe massage should be considered regular health maintence for your body and not just a special treat. MH makes this an affordable option with a membership. I found a therapist I love and I am always able to get in with them. I highly recommend MH.....

Great service and friendly people. Listen to what u are asking for.....

Clean. Professional,....

I love the convenience and professionalism of Massage Heights. I've been going to MH for over a year, and have tried almost every therapist- I haven't had a bad massage. The rooms are always clean, the staff friendly, and it's very close to my home. All in all, a great experience and I'd recommend it.....

I recommend Massage Heights! I can always get an appointment and their massage therapists do a great job.....

I have been receiving services from Massage Heights for about 6 months now. And, my chiropractor likes the difference in my back. Message Heights has been a major factor in the reduction of my lower back pain. Thank you.....

I have had a lot of massage in a lot of swanky places, and I am really impressed by the quality of massage therapists at Massage Heights. They have very high standards for their staff, and no matter who you book a massage with, you're going to get real healing and relief. The place is clean and quiet and a wonderful break for your health and sanity. N.S. Newport Beach, Ca.....

I was highly impressed with the services, staff and processes that Massage Heights has in place to ensure it consistently provides an exceptional service level. In addition, the skillset and professionalism of the massage therapists is top notch. My fiancé and I have participated in other similar memberships but love the additional items like hot stone, foot scrubs and aromatherapy that are offered within the Massage Heights membership. It has really figured out how to offer a spa like experience at very reasonable prices.

Thanks Massage Heights and I'm looking forward to my next visit - Elisse Valdez....

I've been a member for a couple months now, and I'm very happy. Great massages (I've seen four different therapists, and though they have different styles, I haven't had a bad massage yet) and great service.....

I've been a customer for a few months, and I am hooked . This is not a luxury, It's a necessity and I am so happy with Sarah, my massuesse. They are all very nice there and are very easy to work with.....

I have always enjoyed Massage Heights, in fact
my friend Eve and myself meet each month to
have a wonderful day.

The price is right, the people are courteous and
take good care of you

Can't go wrong.....

I have been going to Massage Heights in Newport Beach for almost 4 years now and it is an essential part of my routine!! The reception staff there are friendly and efficient and the therapists are wonderful! I have been going to see Kohei for massage on a monthly basis and he is hands down one of the best therapists I have ever had. I have also had a massage from Joy when Kohei was unavailable and she is fantastic! I would highly recommend Massage Heights if you're looking for a professionally run business that values your health and wellbeing. They also have a members' points reward program and discount on products they sell. Fabulous place!
Joanne B....

I have been going to the Massage Heights in Newport Beach for almost a year. It is extremely convenient for me to get to this location, but beyond that convenience, I go there at least once per month because of the how I am treated! This place is awesome!. The therapists are extremely professional and are some of the best I have ever had. The facility is clean and quiet. I especially like the elevations that I can select from.
I HIGHLY recommend Massage Heights of Newport Beach!....

My husband and I have been using Massage Heights for over two years and have been extremely satisfied. I would highly recommend this company. Especially if you want to receive a great massage monthly.
Thanks Massage Heights....

The absolute BEST massage in Newport Beach!! Friendly staff -- best of all if you want to be massaged in peace the masseuse will be very quiet, only talking when necessary, such as when to flip over. There is one downside -- you never want to leave. Jane D. , Newport Beach....

I am VERY Happy with my membership to Massage Heights!!
I need a deep tissue masssge and they have several therapists that give a great deep massage. I have been a member for a couple years and I have never had a bad massage. Everyone, including the front desk, is very friendly and very professional.
I highly recommend the Massage Heights in Newport Beach!!!
Sue....

Love Massage Heights and all the therapists. Everyone I have seen has been amazing!....

This is the first time I've made a comment over the past year. I have used many different masseuses and must compliment Luana as she was quite good.....

My therapist Genieve was professional, very friendly and her massage was excellent!! She listened to my concerns, addressed the areas that I needed worked on and provided firm pressure I needed. Loved her!!!....

I find the staff to always be extremely warm, welcoming and professional. Olga ROCKS!!!!! Amy gives a great facial too.....

I've been coming to Massage Heights for years now and usually see either Joe or Ashley. They are two of the best! Highly recommend the elevations. The Hot Stone Therapy and the Foot Scrub are really relaxing and I always leave feeling a few inches taller and my shoulders are back down where they belong.....

Love this place and can't wait for my monthly massage. Very professional and top shelf. Joe is an excellent therapist as well as the others I have had.....

Wonderfully convenient and affordable!....

The girls at the front desk are so friendly! They called me by name when I walked in! Nice ! The therapist worked on precisely my problem areas. I will be back. Regularly....

I am honestly shocked that people have rated this place less than 5 stars. For those who thought the pressure wasn't enough, make sure you ask for someone who knows deep tissue! EVERY therapist I have ever seen here has been AMAZING. If I find someone I like, and they aren't available when I want to go, I ask for someone with similar abilities and they ALWAYS pair me with someone just as awesome. I've never had a bad massage here...and you can't beat the price!....

I love Massage Heights never have had a bad massage the reception gals are so great also it is so convenient so glad I joined.....

Kohei's massage is superb. I am a former professional ballet dancer, I have had 3 spine surgeries and I consider him to be one of the best 3 massage therapists I have ever had since 1975.....

They have a wonderful people working in there.....

Nicole was FABULOUS!! She's the first therapist I've ever had who zeroed in on my "problem" and was very effective with her massage. I'll be asking her next time!....

I'm a member with Massage Heights and this was my first stop at one of the locations in California and it was great!

Told Laura that my sciatic nerve in my left leg had been bothering me for days and in my 1-hour massage she'd managed to make the pain go away. She even gave me a great stretch that'll help if it ever comes back.

Laura was great. I'll definitely be going back to this location :)....

I am about 8 months pregnant and my Dr. "prescribed" me to get messages from about 28 weeks for all of the back pain I had been experiencing. I called to make an appointment and the girl on the phone was very helpful with helping me schedule a prenatal massage. I was worried that when I got there they would try to get me to sign up for a year membership and I know that I will only be able to use it until my baby is born and after that I won't have the time to anymore. After my massage- which by the way was fantastic- I mentioned that my Dr. told me to start getting massages for the rest of my pregnancy and the girl set me up with a membership to last through the end of my pregnancy and then cancel after my due date! She totally worked with my situation and I am so glad that I signed up! I saw Eric at my last visit and will continue to see him! He knows what he is doing and helped me feel "comfortable" for the first time in MONTHS!! If you need a prenatal massage I HIGHLY suggest you request Eric!....

Not the fancy spa, but price is excellent and I'm never had a bad massage here - out of 6 maybe, all but 1 was absolutely fantastic! Especially like Kohei and Nicole and Alex (I think - forgot name...) I just had the opposite experience of another reviewer with Nicole - I had a major kink in my calf & locked up shoulder and walked out of there limp-free and feeling much better!....

I have had this membership for about 4 or 5 months before I finally was booked an appointment with Ruth. She is the best massage therapist I have ever gone to and I have had a bunch of massages. I will only book with her from now on. Ruth is really connected and she makes me feel completely comfortable. She is there when I need to relax or some serious healing and I Do appreciate her genuine love for her profession.....

I have been a member at Massage Heights for almost a year now and it have been the BEST investment. I have had a few therapists and they have all been fantastic. Samantha is very good, great pressure and she is lovely. The staff and very nice, and I have found a few times that they have gone over and above in costumer service. i now have 5 other friends that have become members since i have joined.. we all love it!....

I have been to a million places to get massages and it does not get better than this place. As many, I was skeptical about a massage chain that does memberships, but they do NOT disappoint and are NOTHING like Massage Envy!

I have had lower back pain for years (since I was a child), have gone to about 4 doctors to help with the pain, had a plethora of masseuse try to help but nobody has ever been able to figure it out until yesterday. My masseuse was able to make sense of why my back was hurting and told me about wonderful stretches, she stretched me out and really focused in my problem areas! She had the perfect pressure and I could not have asked for anything more.

The girls at the front were really sweet and helpful. The only con I could give was when I was leaving their was a young man who was also very nice, but he did try a bit too hard to sell me on the membership. It was one of those moments where you feel awkward for saying "no thank you" and "I'd like to think about it". I hate that feeling. So if I had any recommendations it would be to lay off a bit on the "up sell". This place is so good they don't need to pressure the guest's, the services speak for themselves. I will definitely come back, it was 90 minutes of Heaven!....

In an effort to compensate for my normal "novella" length review, here is Massage Heights in a nutshell...aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
aaaaaaaaaaaaaaaaaaaaaaaaahhhhhhhhhhhhhhhhhhhhhhhhh­hhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh­hhhhhhhhhh...relax and enjoy!....

This place is awesome. But mostly Alex is an awesome masseuse. He has the skill which shows me massage is his career and not just a job.....