Russell's Pest Control

Very happy with our service.

I've been using Russell's Pest Control for 12 years. Always clean, polite & if I need something extra it's just no trouble. I recommend them! Julie B.

Excellent service provided this week! I called and was able to get a tech to come out the next day. The tech did a thorough interior and exterior inspection, and went over the treatment in detail. I was very pleased!

I have been very happy with Russell's Pest Control. For several years, we have used their service for lawn and trees/shrubs. This year, we added a service to protect us from tics & bugs. All done very well!

Always courteous and kind, the service is great. Thanks!

Our technician is always very thorough and professional. He couldn't be nicer goes above and beyond the necessary work ethic.

Prompt, courteous and always thorough! Thank you for such a great service!

Great service.

I've been using Russell's for my termite inspection for many years now, they always schedule at my convenience and show up on time and get the job done quickly and efficiently!

Tony Ritch was our serviceman on this particular visit. Mr. Ritch was extremely thorough in his inspection. I accompanied him around the property as it was dark and I wanted him to be aware of any potential trip hazards. It was a pleasure to converse with him during this time. He has an inate work ethic which in my opinion is a precious resource. Mr. Ritch represents your company in the best way possible!

London was a very knowledgeable, respectful and helpful. We are confident he will do his best to help us with pest problems.

Great service. Showed up when he said he would. Did the job thoroughly but efficiently. Bugs are not a problem in our house.

Good product. Good service.

Our service guy is always so pleasant to have around. He always ask if there is anything else he can do for us. And checks to see if we are having any problems. Thank you for the Great service.

Great service and customer support. Thanks.

Very happy with your service, tech was very friendly and helpful.

Russell's pet control agent did a great job doing the annual termite inspection. He explained everything well and sent me a summary of the inspection.

great service.

Josh Stanton was courteous, professional and pleasant. Thanks for the visit.

Excellent Job.

Very prompt,courteous. Our pest problem is gone and Russell's was considerably less expensive than national chain companies!

It was my first time dealing with your company since we moved here last January. I just wondered how the inspection went. The guy left when he was done and I haven't heard anything. Do you send out a report or something?
Thanks Robert LaFranchise.

Total satisfaction.

Great service for yearly termite inspections and bait inspection. Inspector was pleasant, informative and efficient.

Service is fine but cost is high. $300 for a 30 minute visit. I'm a retired professional and that is many times over what I was able to charge.

Yup, everything is good. Thanks again.

I am very pleased with the service provided.

I'm very happy with your service. My serviceman, Josh is very personable and has good suggestions for helping control the pests.
I would recommend Russell's for sure.

Always courteous, timely service.

Very happy with the work performed. Company representative was thorough, explained work performed and if he found any areas of concern. Will continue to us them in the future.

Excellent, professional service!

You he did a great job thanks again!

Mark Peck was amazing and the installer did a wonderful job. Couldn’t ask for a better process.

Russell's is very thorough, and if some problem developes, they always come back out and take care of the problem.

Satisfied. Gentlemen that came out was very nice. Did his job and answered all our questions.

Thank you for a great job, just as you promised. Very thorough, fast and knowledgeable.

I believe you are doing a great show as I have had no bugs or quitters in our house. you have found termites
in the traps but took care of them. All your people have been wonderful when they came in for the inspection inside our house.

I have paid for Sentricon termite protection since our house was built in 2008. The service has never lapsed since becoming a customer. Around the middle of August 2019, I noticed an issue with the wood header above one of my garage doors. When a contractor looked at it further, there was severe wood damage from what appeared to be a mixture of water and possibly termites. On Saturday 8/24/2019, an inspector came out to look at the damage. He took pictures and stated someone in quality would contact me the upcoming week. After a week of no response, I contacted the inspector again, and again he stated he would get quality to get in touch with me. After almost 3 weeks after the inspector came, I sent an email to customer service and finally got a call from someone in quality. We scheduled an appointment for him to come out later in the week. On the day he was supposed to come, someone from the office called shortly before the appointment time. They informed me he was unable to make it due to a previously scheduled doctor's appointment. I was also told if he could make it later in the day, he would. We rescheduled for the following week with an appointment time of 12:30 pm. I never received a courtesy phone call before he came or that he was running late, but he finally showed up at 2:00 pm, which was 90 minutes after the appointment time. Long story short about the inspection, we were told it was carpenter ants and not termites. The interesting thing is, though, that at one point, there was some activity on one or two of the Sentricon bait stations.

It only took over a month (8/24/2019 for the initial call until 9/27/2019) for someone to finally come and say it isn't termites and, basically, we are sorry for your luck. The whole issue with the wood damage was frustrating, but the even bigger point of frustration was the length of time to get an answer. During this month-long period of time, we have had to leave the wood around the garage door exposed so the inspector and quality person could review the damage. As a result, the wood has been exposed to the elements, which may have resulted in more water damage in addition to insects entering the garage through the gaps around the garage door. Every interaction I have had with the annual inspections of the bait stations has been pleasant, but the customer service and follow-through have been extremely lacking. This incident has left a very poor impression of their business, customer satisfaction, and attention to client needs.

Thanks for many years of good service.

Pretty much satisfied. As long as I never have termite damage, all is good.