SMART Pest Prevention

Very prompt and accommodating with my schedule.

Scott was very prompt and provided professesional service.

First off, the treatments are safe, clean and work! Next, the people are all wonderful. Lastly, but an important detail that says a lot about how well the company is run, they set an appointment, stick to it and are on time for it. We couldn't be happier with Smart Pest Prevention.

SMART Pest offered professional and prompt service.

No appointment was made prior to Smart Pest's arrival at our property on 7/19/2017. No prior phone calls and no prior emails were made by Smart Pest to arrange for a mutually agreed upon time for the inspection. It should have been obvious that to the technician that he was not expected. The front gate was padlocked and no vehicles were on the property. When someone is home there is at least one vehicle in the yard. The tech (Scott) phoned Margaret when he arrived, but no one was home. She was very surprised because an email sent by your company in early July indicated the contract was up for renewal.
We were unpleasantly surprised to be billed for a so-called inspection (7/19/17) that was not prearranged and never actually occurred. We do not think this is fair. This is not the first time Smart Pest technicians have arrived without a prior appointment. Usually the techs reschedule the appointment instead of billing us for work that never occurred. This tells us that there is someone else in the company who is supposed to be making the appointments (whether a human being or an automated robot call system) and there is a problem with this part of the business. The technician should have called first to confirm the appointment--a standard business practice to prevent problems--before driving 2.5 hours from the office in Kona) and should have rescheduled the inspection instead of billing us for work not done.
Based on this poor business model--as it is a common occurrence with your company--we will not renew our inspection contract with Smart Pest when it expires. We will not recommend Smart Pest to our friends and neighbors either.

The team is very friendly and very cooperative. I have had the best results from Scott, who seems to have the best knowledge of pest prevention and how to address it. The areas that he treats tend to stay pest free and he is willing to put in whatever time is needed to get the job done right.

Pleased that the company does not tent but treats termite problems with orange oil. I have always had a prompt response to resolving pest problems, the technicians are polite and knowledgeble.

Very nice young man. Took care of an ant problem in high ceiling in living room. Dont know how much spraying he did outside but he was done rather fast.

Shades was so great! Took the time needed to find and treat our problem areas!
Big mahalos for your curtious and professional help!!

I specifically asked that the sentricon bait stations be addressed as at least 1 of the units appear to be coming out of the ground or is not flush with the surface. This is causing a safety issue as it causes a tripping hazard. Nothing was done. My security camera feedback from that day indicated that the specific request I made was not a consideration.

The people at Smart Pest have been excellent. Scott, Joshua and Donnell have been professional and responsive.

Easy in, easy out. Service was friendly and efficient.

They responded quickly and addressed our problem successfully! Great service!

The service is fine and so is Kanani. I enjoy that my home is bug free.

However, I'm noticing I have a lot of fire ants in my fruit trees and would like to discuss getting rid of those.

I would like to note that, according to my records, the technician came out on June 30, April 25, and Feb 21 before that. So that means he is coming every two months, which I object to. I asked him about this when he last showed up, and he said that, no, he is not early. I signed a contract that agreed to someone coming out every THREE months. I am NOT going to pay for six treatments each year. So I'm not happy about now having to wait until November for the next treatment, but I am going to have to insist that I will not pay for another service until November. Because I will only pay for 4 per year, unless otherwise appropriate. But I refuse to pay for 6 just because kalani feels like showing up every two months. Let's please get back on track, and then I need to insist that my treatments stay on the original schedule, or very close to it: November, February, May and August. Also, had Kanani not done that, I could have requested the fire ant treatment because SINCE he came, I've been able to be out in my yard tho see the scale of my fire ant issue. So his timing was really very bad for me, and I don't appreciate it.

I will be very happy with service if we can get the above issues resolved.

Also, on the receipt I received, it's not clear about an email address I can use to report this concern upon issuance. I looked for it, and there is only one blanket one, which is unclear as to who will receive it. So i did not use that email. I don't recall if there was a phone number. Your old billing was better, In that it had a different email.

I am so happy with this company. Nothing can compare. The staff. Their knowledge. Their commitment. So happy.

I'm not really sure how well the "periodic shield treatment" works. I still see insects though I don't think there are as many, hard to say. Gabe and Todd tried hard to eliminate some tiny ants that were invading my honey bottle. They sprayed outside on the walls and window where the ants seemed to be entering the house. Unfortunately, the ants were back within 2 days.

I think that they were in a rush, as they were here for only about 30 minutes.

Always a nice experience.

Very professional, already knew the problem area. Clearly informed me of the service provided to remedy the situation. Encouraged to call if problems arise again.

Scott was very knowledgeable about pests and he took the time to sit me down and explain the process he was about to do.

Still noticing little ghost ants and some black ones.

On time, nice listened seemed thorough.

All around thumbs up.....both gentlemen were polite, friendly, and very professional.

Personable, detail oriented, good listeners, and quality conscious workers are the standard. It is always a good experience working with the service people that come out to ensure that bugs are kept kind-sorta under control as much as we can in Hawaii.

Very pleasant crew ... Thorough, but I still have droppings and it's between over 3 weeks.

Very knowledgeable of the products & educated us on things we didn't know of termites. Highly recommend his service.

Kalani was professional and was very knowledgeable. They were in and out quickly and took care of my additional termite problem.

Thorough, courteous, professional service.

Technician arrived on time. He was courteous and went about his work efficiently.