SMART Pest Prevention

The service is fine and so is Kanani. I enjoy that my home is bug free.

However, I'm noticing I have a lot of fire ants in my fruit trees and would like to discuss getting rid of those.

I would like to note that, according to my records, the technician came out on June 30, April 25, and Feb 21 before that. So that means he is coming every two months, which I object to. I asked him about this when he last showed up, and he said that, no, he is not early. I signed a contract that agreed to someone coming out every THREE months. I am NOT going to pay for six treatments each year. So I'm not happy about now having to wait until November for the next treatment, but I am going to have to insist that I will not pay for another service until November. Because I will only pay for 4 per year, unless otherwise appropriate. But I refuse to pay for 6 just because kalani feels like showing up every two months. Let's please get back on track, and then I need to insist that my treatments stay on the original schedule, or very close to it: November, February, May and August. Also, had Kanani not done that, I could have requested the fire ant treatment because SINCE he came, I've been able to be out in my yard tho see the scale of my fire ant issue. So his timing was really very bad for me, and I don't appreciate it.

I will be very happy with service if we can get the above issues resolved.

Also, on the receipt I received, it's not clear about an email address I can use to report this concern upon issuance. I looked for it, and there is only one blanket one, which is unclear as to who will receive it. So i did not use that email. I don't recall if there was a phone number. Your old billing was better, In that it had a different email.

I am so happy with this company. Nothing can compare. The staff. Their knowledge. Their commitment. So happy.

I'm not really sure how well the "periodic shield treatment" works. I still see insects though I don't think there are as many, hard to say. Gabe and Todd tried hard to eliminate some tiny ants that were invading my honey bottle. They sprayed outside on the walls and window where the ants seemed to be entering the house. Unfortunately, the ants were back within 2 days.

I think that they were in a rush, as they were here for only about 30 minutes.

Always a nice experience.

Very professional, already knew the problem area. Clearly informed me of the service provided to remedy the situation. Encouraged to call if problems arise again.

Scott was very knowledgeable about pests and he took the time to sit me down and explain the process he was about to do.

Still noticing little ghost ants and some black ones.

On time, nice listened seemed thorough.

All around thumbs up.....both gentlemen were polite, friendly, and very professional.

Personable, detail oriented, good listeners, and quality conscious workers are the standard. It is always a good experience working with the service people that come out to ensure that bugs are kept kind-sorta under control as much as we can in Hawaii.

Very pleasant crew ... Thorough, but I still have droppings and it's between over 3 weeks.

Very knowledgeable of the products & educated us on things we didn't know of termites. Highly recommend his service.

Kalani was professional and was very knowledgeable. They were in and out quickly and took care of my additional termite problem.

Thorough, courteous, professional service.

Technician arrived on time. He was courteous and went about his work efficiently.

Great job. Very efficient, on time, and polite.

All good !

Kalani very professional and pleasant.

Always professional, courteous,
and considerate.

your technician was AWESOME...forget his name - young man. Went above and beyond in explaining. Keep him.

Excellent! Very professional and knowledgeable!

About 2 yrs Very good all pest with exception of termites...however ongoing battle.

I've used Smart Pest now for a little over a year. I use the quarterly service mostly to control termites and fire ants. My wife and I are pleased with the service and results.

Josh was very pleasant! We really appreciated the email that introduced him prior to his arrival!

I have it not even a year and I am finding droppings all around my house. I am in the process of having my house tented cause your stuff don't work. Am I going to get some of my money back cause your stuff don't work. I am now a widower and I need to watch every penny. I would never recommend this to anyone.