SMART Pest Prevention

SMART Pest Prevention

SMART Pest Prevention

Pest Prevention & Termite Protection

Kailua Kona, HI

4.7 · 76 reviews
4.7 · 76 reviews


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About SMART Pest Prevention

Location

Kailua Kona, HI

Services

Pest Prevention & Termite Protection
Additional Services: Commercial Pest Control · Orange Oil Termite Treatment · Residential Pest Control · SMART Shield

Products

Orange Oil
SMART Shield
Organic Pest Control

Payment Options

Visa, Mastercard, American Express, Cash, Check

Years in Business

3

About This Business

SMART Pest Prevention is Hawaii’s most responsible termite and pest prevention company made up of professionals who care about taking care of our customers.

We don’t do what everyone else does—We don’t tent.

And we do what nobody else does—We kill termites and prevent their return.

We use technology in smart ways to find pests, we use nontoxic treatments whenever we can.

We use radar, audio, and thermal technologies, and use orange oil to kill them where they are.

Then our permanent, proactive SMART Shield Service prevents them from coming back, GUARANTEED.

We started here, in Hawaii, in 2013 on the idea that better service and better technology would create a better pest control company.
It’s working.

In fact, our business has grown largely on the basis of friends telling friends—we’ve found that almost half of our customers came to us as referrals from other customers.

We think we have a lot to prove. And we’d like to prove it to you.

76 Reviews for
SMART Pest Prevention

What people say about SMART Pest Prevention
Professional · 13
Knowledgeable · 10
Smart · 7
Efficient · 6
Experienced · 5
· Show All
4.7 star average rating (76 reviews)

Reviews you can trust. All reviews from real customers.
Businesses cannot pay to alter or remove their reviews on ContactUs.
Makawao, HI
I do like the service and the help when I ask. This past service, I just can't seem to remember being notified of Todd's coming. Does not matter a bunch because Todd's personally is wonderful.
Kealakekua, HI
Waikoloa, HI
Since New island, Scott gave advice and was attentive to my worried. Efficient.
Kamuela, HI
Kailua Kona, HI
From day one my experience with Smart Pest has been nothing short of exceptional in product and service.
As a rule I don't refer people to a business/product, however after having Smart Pest for almost two years I've had no problem referring this company.
Just an amazing company here in Kona.
Kailua Kona, HI
Josua came and took care of the ant problem quickly and professionaly. He is a very efficient you man.
Thank you
Lillian Harper.
Kamuela, HI
Scott is very professional and friendly to boot.
Mountain View, HI
Professional, knowledgeable, attention to detail and quality work. Just our experience because our house is really small the smell of orange oil was really strong for a few days. We got through it and glad we had our cabinets treated.
Kailua Kona, HI
Great service and people.
Kihei, HI
Mountain View, HI
Kaneohe, HI
Kailua Kona, HI
The areas treated are fine for now but there is far more activity that needs to be treated in the home.
Kihei, HI
Todd is fantastic. Knowledgeable, caring, conscientious, competent , thorough

It is a total pleasure to have him provide this service.
Captain Cook, HI
Prompt, courteous, and as advertised. The salesperson/office staff explained the process well, and answered all questions and concerns. Would definitely recommend their service.
Wailuku, HI
Great job as always. Thorough and arrived on time.
Wailuku, HI
Tech Todd was very polite, efficient and explained everything.
Kamuela, HI
Happy to have SCOTT back in the job. Probably the most knowledgeable pest control specialist on the Big Island.
Ocean View, HI
Our realtor, Jeudi Johnson, recommended Smart Pest when we purchased our home. I'm so glad she did! We love Gabe, who has serviced our home twice. He's patient, informative and very kind! He taught me so much about the Hawaii critters we have and could experience! We would highly recommend Smart Pest to anyone. We are nothing but satisfied with our service!
Kailua Kona, HI
Waikoloa, HI
Very prompt and accommodating with my schedule.
Waikoloa, HI
Scott was very prompt and provided professesional service.
Kailua Kona, HI
First off, the treatments are safe, clean and work! Next, the people are all wonderful. Lastly, but an important detail that says a lot about how well the company is run, they set an appointment, stick to it and are on time for it. We couldn't be happier with Smart Pest Prevention.
Kailua Kona, HI
SMART Pest offered professional and prompt service.
Hawi, HI
Kapaau, HI
Volcano, HI
No appointment was made prior to Smart Pest's arrival at our property on 7/19/2017. No prior phone calls and no prior emails were made by Smart Pest to arrange for a mutually agreed upon time for the inspection. It should have been obvious that to the technician that he was not expected. The front gate was padlocked and no vehicles were on the property. When someone is home there is at least one vehicle in the yard. The tech (Scott) phoned Margaret when he arrived, but no one was home. She was very surprised because an email sent by your company in early July indicated the contract was up for renewal.
We were unpleasantly surprised to be billed for a so-called inspection (7/19/17) that was not prearranged and never actually occurred. We do not think this is fair. This is not the first time Smart Pest technicians have arrived without a prior appointment. Usually the techs reschedule the appointment instead of billing us for work that never occurred. This tells us that there is someone else in the company who is supposed to be making the appointments (whether a human being or an automated robot call system) and there is a problem with this part of the business. The technician should have called first to confirm the appointment--a standard business practice to prevent problems--before driving 2.5 hours from the office in Kona) and should have rescheduled the inspection instead of billing us for work not done.
Based on this poor business model--as it is a common occurrence with your company--we will not renew our inspection contract with Smart Pest when it expires. We will not recommend Smart Pest to our friends and neighbors either.
Hilo, HI
The team is very friendly and very cooperative. I have had the best results from Scott, who seems to have the best knowledge of pest prevention and how to address it. The areas that he treats tend to stay pest free and he is willing to put in whatever time is needed to get the job done right.
Kailua, HI
Pleased that the company does not tent but treats termite problems with orange oil. I have always had a prompt response to resolving pest problems, the technicians are polite and knowledgeble.
Kailua Kona, HI
Very nice young man. Took care of an ant problem in high ceiling in living room. Dont know how much spraying he did outside but he was done rather fast.
Kailua Kona, HI
Shades was so great! Took the time needed to find and treat our problem areas!
Big mahalos for your curtious and professional help!!
Waipahu, HI
I specifically asked that the sentricon bait stations be addressed as at least 1 of the units appear to be coming out of the ground or is not flush with the surface. This is causing a safety issue as it causes a tripping hazard. Nothing was done. My security camera feedback from that day indicated that the specific request I made was not a consideration.
Wailuku, HI
Hilo, HI
Waikoloa, HI
The people at Smart Pest have been excellent. Scott, Joshua and Donnell have been professional and responsive.
Kailua Kona, HI
Easy in, easy out. Service was friendly and efficient.
Paia, HI
Kamuela, HI
They responded quickly and addressed our problem successfully! Great service!
Kihei, HI
Hilo, HI
The service is fine and so is Kanani. I enjoy that my home is bug free.

However, I'm noticing I have a lot of fire ants in my fruit trees and would like to discuss getting rid of those.

I would like to note that, according to my records, the technician came out on June 30, April 25, and Feb 21 before that. So that means he is coming every two months, which I object to. I asked him about this when he last showed up, and he said that, no, he is not early. I signed a contract that agreed to someone coming out every THREE months. I am NOT going to pay for six treatments each year. So I'm not happy about now having to wait until November for the next treatment, but I am going to have to insist that I will not pay for another service until November. Because I will only pay for 4 per year, unless otherwise appropriate. But I refuse to pay for 6 just because kalani feels like showing up every two months. Let's please get back on track, and then I need to insist that my treatments stay on the original schedule, or very close to it: November, February, May and August. Also, had Kanani not done that, I could have requested the fire ant treatment because SINCE he came, I've been able to be out in my yard tho see the scale of my fire ant issue. So his timing was really very bad for me, and I don't appreciate it.

I will be very happy with service if we can get the above issues resolved.

Also, on the receipt I received, it's not clear about an email address I can use to report this concern upon issuance. I looked for it, and there is only one blanket one, which is unclear as to who will receive it. So i did not use that email. I don't recall if there was a phone number. Your old billing was better, In that it had a different email.